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Location

Santa Ana, CA | United States

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Job description

JOB TITLE: Education & Career Program Specialist

DEPARTMENT: Adult Site Based Programs

REPORTS TO: College & Career Program Manager

FLSA STATUS: Full-Time Hourly, Non-Exempt

OUR MISSION: Our Mission is to help children reach their potential through professionally supported, one to one mentoring relationships that have measurable impact. Our Vision is successful mentoring relationships for all children who need and want them contributing to brighter futures, better schools, and stronger communities, changing the lives of children for the better, forever.

ADULT SITE BASED PROGRAMS: Students are matched one-to-one with Workplace or College Bigs Mentors and meet once a month in a group setting. Sessions are facilitated by the program specialist. This program provides youth and young adults the opportunity to explore post-high school and college experiences they may not have even known were possibilities. A tailored social emotional learning curriculum focuses on college and career readiness, relationship building and youth advocacy fostered through the mentorship experience.

JOB SUMMARY: We are seeking a dynamic and results-driven individual to join our team as a Program Specialist specializing in facilitation, curriculum building and college and career knowledge. The successful candidate will serve as an influential expert in relationship building, possess cultural sensitivity, excel in program and project management, and have a deep understanding of corporate dynamics. This role will involve engaging with corporate and educational partners, facilitating group sessions, and guiding a cohort of a minimum of 30 individuals in each cohort through topics related to college and career preparation.

JOB RESPONSIBILITIES

Program Management and Execution

• Oversee the effective implementation and management of Workplace Mentoring and/or College Bigs programs.
• Develop and execute project plans to achieve program goals.
• Facilitate and supervise mentorship site sessions and pre-program orientations. This may also include chaperoning high school students during organized transportation from their high school to the corporate partner’s office and back to the school.
• Lead engaging and informative group sessions with a cohort of a minimum of 30 individuals.
• Deliver content on college and career readiness with expertise and impact.
• Works collaboratively with the enrollment team for a smooth transition between enrollment process and program launch.
• Support enrollment team by conducting enrollment responsibilities including interviewing, assessing, and fingerprinting for potential mentors and mentees as needed.
• Complete appropriate trainings as directed by supervisor and attend agency staff and departmental meetings.

Program Evaluation

• Monitor and evaluate program effectiveness, making data-driven improvements.
• Collect and analyze feedback from participants and partners for continuous enhancement.
• Support funding and grants by adhering to data collection with surveys and match stories.
• Effectively communicate with the BBBS Marketing/PR team on press-worthy activities, volunteer highlights and program successes to enhance visibility of the program.

Mentorship Coordination and Support

• Provide guidance and support to mentors and mentees during facilitated sessions and/or match support.
• Ensure positive and impactful mentor-mentee relationships within the program.
• Promotes open communication amongst all participants.
• Maintain a caseload of 75 mentor-mentee matches at any given time.
• Ensure positive match development and safety of both mentor and mentees, and the mentees’ parents/guardians by conducting monthly match support check-ins that are accomplished through in-person or telephone contact. This also includes submitting the match support notes in accordance to the due date in the database each month.
• Ensure high-level expertise in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function. Foster long-term caring relationships between matches while focusing on positive outcomes for youth.
• Provide ongoing support of engagement for the assigned matches to achieve length of match, closure and outcome evaluation goals. Provide recommendations for mentor appreciation and participation in events.
• Maintain accurate file documentation for each match according to Big Brothers Big Sisters of America (BBBSA) standards and agency policies in addition to providing accurate and timely program statistics.

Stewarding Corporate and School Partners

• Responsible for the stewardship and ultimate retention of all workplace mentoring program partners as well as mentors and mentees.
• Navigate corporate environments with a nuanced understanding of organizational dynamics.
• Collaborate effectively with corporate partners to align program objectives.
• Work in partnership with assigned partner schools and corporate partners to schedule and plan out sessions, meetings, and transportation for participating students.
• Maintain a high level of professionalism in representing the agency when communicating and collaborating with corporate partners.
• Develop and cultivate strong relationships with corporate and educational partners.
• Leverage influence to enhance program offerings and support.

Curriculum Development

• Design and implement a comprehensive curriculum aligned with the mentee’s goals and corporate objectives.
• Integrate diverse perspectives and experiences into the program content.
• Demonstrate a keen understanding of cultural nuances in program design and delivery.
• Ensure inclusivity and cultural sensitivity in all aspects of the program.
• Experience working with diverse populations and socio-economic regions (i.e. a variety of school districts, learning styles, charter schools, Title I schools, Universities,etc)

JOB QUALIFICATIONS

• Bachelor’s Degree required
• 1-2 years preferred experience coordinating or facilitating corporate volunteer programs
• Experience with at-risk/high-risk youth and young adults (volunteer and/or paid) preferred
• Familiar with Google Suite
• High level of customer service with significant experience working with external stakeholders/clients (specifically corporate accounts with ability to build strong relationships for greater agency initiatives of stewardship)
• Excellent oral and written communication skills reflecting solid customer service both in-person and via the telephone
• Excellent public speaking and facilitation skills with ability to engage a variety of audiences (including both corporate volunteers and youth)
• Strong organizational and time management skills in a fast-paced work environment with strong attention to detail
• Ability to multi-task and work both independently and in a team setting in a fast-paced environment with a heavy workload while exercising good judgment, decision making and problem solving skills
• Maintains confidentiality throughout daily operations
• Must have access to a reliable automobile, valid driver’s license and automobile insurance

COMPETENCIES

Customer Focus
Is dedicated to meeting the expectations and requirements of internal and external customers; gets first- hand customer information and uses it for improvements in products and service; talks and acts with customers in mind; establishes and maintains effective relationship with customers and gains their trust and respect; ensures customers feel they have been listened to; establishes credibility quickly.

Interpersonal Savvy
Relates well to all kinds of people; builds appropriate rapport; practices active listening; builds constructive and effective relationships; deals effectively with diversity; uses diplomacy and tact; capable of diffusing difficult situations comfortably; manages frustration appropriately; is easy to approach and talk to; spends the extra effort to put others at ease.

Active Listening
Is actively able to process information, listen to understand, and listen to learn; to listen and meet the needs of internal and external customers; handles and utilizes feedback effectively; listens with depth and thoughtfulness.

Foster Teamwork and Collaboration
Is successful in working with a team; fosters teamwork and participating in group activities; collaborating with others effectively and efficiently; establishes and maintains teamwork building activities; builds trust, respect, and rapport with the team; is an active player in Agency culture.

Conflict Resolution Skills (Internal & External)
Manage and resolves conflict in a healthy positive way; mediates conflicts with nonverbal communication skills, professionalism, focusing on the bigger picture and prioritizing and strengthening relationships; being respectful of others and their viewpoints; encouraging others to share their issues, clarify, restate, and validate any concerns and strategically resolve them.

Organizational Ability
Can marshal resources to get things done; orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and follows established process.

Results/Outcome Oriented
Can be counted on to meet goals successfully; is constantly and consistently one of the top performers; steadfastly pushes self and others for results; sets clear objectives and measures process and progress

Promotes Vision and Mission
Creates and communicates a compelling and inspired vision or sense of core purpose; sees beyond today; sees possibilities; is optimistic; creates mileposts and symbols to rally behind the vision; makes the vision shareable by everyone; can inspire and motivate entire units or organizations

WORK ENVIRONMENT
The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Routine office environment.
• Frequent independent travel.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Job Description may be subject to change to meet the needs of the organization.

Your employment with BBBSOC will be “at will,” meaning that either you or BBBSOC may end your employment at any time and for any reason, with or without cause.

Please send resume, cover letters and other required application materials as stated in the job description to [email protected]. No phone calls, please. Qualified applicants will be contacted shortly.

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