Location
Warner Robins, GA | United States
Job description
Looking for a hotel front desk representative to work the overnight shift as well as alternating shifts as needed. Candidate must be able to work independently and able to handle Guest situations professionally. Above all, you MUST be reliable.
PLEASE DO NOT APPLY IF YOU DO NOT HAVE HOTEL FRONT DESK EXPERIENCE!
Responsibilities:
- Process guest registrations, including collecting payments and deposits
- Handle any Guest issues to provide the best Guest Service Satisfaction
- Able to communicate with Supervisor to resolve any payment or guest room issues
- Respond to guest needs, special requests, and complaints and alert the appropriate manager as needed
- Perform nightly duties including running night reports
- Maintain room status inventory of clean/dirty vacant rooms
- Communicate all pertinent shift information to changing shift and General Manager
- Able to keep track of out-of-order rooms and follow up with maintenance on any repair issues
- Maintain and clean lobby and bathroom as needed
Qualifications:
- Must have at least 2 years of Hotel Night Audit/Front Desk Experience
- Must have a high school diploma or equivalent
- Must have reliable transportation and be on time for each shift
- Must have sound judgment and discretional skills and be able to work with little or no supervision
- Must be computer literate/Synexis experience a plus
- Must be able to operate basic office machines, i.e. copier, fax, scanner, printer
- Must display good organizational and time management skills
- Must have excellent communication and interpersonal skills with the ability to handle guest situations with problem resolution
- Must be able to stand for long periods of time
About Company:
Our Wyndham property is in the center of the business district of Warner Robins. We are located close to the Warner Robins Air Force Base. Our employees are expected to work as a team and be able to handle all guest situations with a smile!
Job tags
Salary
