Hotel Front Desk Attendant
Location
Savannah, GA | United States
Job description
Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!
Responsibilities:
- Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
- Handle customer complaints as necessary
- Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
- General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
- Connect with the housekeeping department to ensure guest accommodations are ready
Qualifications:
- Has experience answering telephone calls and troubleshooting stressful situations
- High school graduate, GED recipient, or equivalent
- 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
- Displays impeccable interpersonal, time management, organizational skills, and customer service skills
- Has previous experience or working knowledge of Microsoft Office and reservation management systems
About Company:
The New Grand Savannah Hotel is a Ascend Hotel Collection under Choice Hotels. New owners at the property taking time and care to turn this property into an upscale boutique hotel. Fulltime employees after 90 probationary period will be eligible for health, vacation and 401k benefits.
Job tags
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