Staybridge Suites Tallahassee I-10 East
Location
Tallahassee, FL | United States
Job description
Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!
Responsibilities:
- General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
- Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
- Mitigate customer complaints as needed
- Connect with the housekeeping department to ensure guest accommodations are ready
- Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
Qualifications:
- Comfortable taking telephone calls and mitigating stressful situations
- 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
- Working knowledge of Microsoft Office and reservation management systems
- High school diploma, GED, or equivalent
- Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
About Company:
Staybridge Suites Tallahassee I-10 East welcomes you. We are located near I10 and Highway 90 at exit 209B in Tallahassee, Florida. We are close to both Tallahassee hospitals, Tallahassee Memorial, and Capital Regional Medical Center, and just 20 minutes from the Tallahassee Regional Airport. Our hotel is located close to several destinations such as Antique Car Museum, Governors Square Mall, Florida Capitol, Florida State University FSU, Doak Campbell Stadium, Florida A&M University FAMU, and Tallahassee Community College TCC. The Staybridge Suites Tallahassee Hotel is near major corporations and state agencies such as Mainline Information System, IBM, URS, AHCA, Department of Agriculture Department of Education, and more.
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