Customer Experience Coordinator

Location

Fort Myers, FL | United States

Job description

Best Home Services is looking to add to our Customer Experience team!

Shifts available: M-F 11:00AM-7:00PM 

The successful candidate will be a self-starter and have a goal oriented mindset. This position handles maintenance membership cancellations, De-escalating customers, and working alongside the trade managers for a better customer experience.

Benefits

• Guaranteed weekly pay
• Medical, Prescription, Dental, Vision, Group Life, HSA, Matching 401k benefits
• On-going training & development, growth opportunities
• Paid Holiday
• Flexible Schedule
• Paid Vacation
• Birthday Pay
• Fun work environment
• Flexible Hours/ Friendly Work Environment/ Merit Based.

Essential functions of the position:

• Ability to work as a team
• Daily inbound calls and follow ups
• Time management and prioritization
• Schedule appointments
• Communicate effectively and document accounts
• Educate customers throughout their project

Requirements

• 1-year minimum call center experience
• Team lead experience preferred
• Familiar with plumbing, electrical, and HVAC terminology
• Service titan experience is a plus!

Compensation: $15-18/hourly

Job tags

Salary