Director, Pharmacy Operations & Account Management

Location

Maryland | United States

Job description

Cardinal Health's Innovative Delivery Solutions (IDS) business helps providers transform hospital pharmacies into a strategic asset – delivering value that supports the patient throughout the continuum of care. The team's mission is to provide exceptional clinical, supply chain, analytics, and operational expertise to improve patient access, increase quality of care and reduce overall costs. From supply chain management solutions to expert consultative services, Cardinal Health Innovative Delivery Solutions provides a highly comprehensive, universal solution for hospital pharmacies.

What Pharmacy Operations and Account Management contributes to Cardinal Health:

Pharmacy Operations and Account Management is responsible for strategic leadership direction, account management, and fiscal performance for assigned customers. Responsible for long-term relationship building and managing the success of the relationships with customers in order to achieve the goals and objectives identified by the customer and Cardinal Health.

Responsibilities:

• Directly lead and develop a team of people leaders
• Manage and maintain high level relationships within accounts & provide strategic direction within accounts
• Communicate capabilities and value proposition of all products and services
• Maintain and deepen business relationships to build long term relationships with a goal of becoming a trusted advisor
• Understand and communicate the customer perspective
• Analyze or review analysis of customer data to identify opportunities to improve profitability and value to the customer
• At a renewal opportunity or other significant customer event, take action to renew or revise offerings that maintain or add profitability and customer value
• Identify, collect, and act on sales opportunities including those identified at the delivery level
• Analyze customer business requirements; prepare and present fast-track proposals
• Work with customer to identify requirements for complex/hi-risk delivery
• Monitor account performance measures; execute changes as necessary and perform scheduled reviews
• Develop and manage execution of account plan, including quarterly strategy session with onsite account team. Plan should address actions required in response to projected changes in financial performance
• Update account plan to address actions that will increase Pharmacy Solution's profitability and long-term value to the customer
• Ensure resolution of invoice issues
• Manage business termination including post-mortems and updates to account plan
• Continue development/maintenance of the client relationship
• Utilize clinical and business resources to develop and direct corrective actions as necessary
• Work with Product Manager and field support to acquire and transition staff, systems, or services resources required to deliver on contractual agreements for new business and changes to existing services
• Prepare individual and summary budget and forecasts; present to Group VP - Sales & Customer Account Management for approval
• Review assigned account P&Ls and summary P&L for period-over-period and actual-over budget results; report on drivers for out-of-tolerance conditions and actions taken
• Interview, hire, and supervise Managers
• Set performance targets and provide feedback to Managers

Qualifications :

• Bachelors and Advanced degree in related field or equivalent work experience preferred
• PharmD or RPh with valid pharmacist licensure in any US state required
• Experience in pharmacy operations or related pharmacy background
• Experience leading and developing a team of direct reports required, with experience managing other people leaders preferred
• Prior experience managing large, complex customer accounts & experience in deal management and proposals
• Experience supporting c-suite executives within broad, large customer bases
• Influential leadership skills & ability to impact business decisions
• Demonstrated strong presentation skills
• Innovative & strategic thought leader with strong critical thinking & problem-solving skills
• Ability to serve as a leader and strategist capable of growing a business in a highly competitive category
• Possess a strong sense of teamwork and collaboration including interacting with professionals at all levels & cross functional teams
• Candidate will need to live in region
• Ability to travel 75%

To the extent permitted by state law, a Covid-19 vaccination or a legitimate accommodation is required in order to be employed in this position. Covid-19 vaccination includes:

• 2 doses of the Moderna or Pfizer vaccine
• 1 dose of the Johnson & Johnson vaccine

Please Note: vaccines may be required for the position subject to federal, state and/or customer requirements.

What is expected of you and others at this level:

• Provides leadership to managers and experienced professional staff; may also manage front line supervisors
• Manages an organizational budget
• Develops and implements policies and procedures to achieve organizational goals
• Assists in the development of functional strategy
• Decisions have an extended impact on work processes, outcomes, and customers
• Interacts with internal and/or external leaders, including senior management
• Persuades others into agreement in sensitive situations while maintaining positive relationships

Anticipated salary range: $128,200 - $207,165

Bonus eligible: Yes

• Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs
• Application window anticipated to close: 06/04/2024*if interested in opportunity, please submit application as soon as possible.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day.

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