HVAC Assistant Administrator/Sr. CSR

Location

Coral Springs, FL | United States

Job description

HVAC Assistant Administrator and Sr. CSR

Monar Air is a State Licensed and Insured HVAC Company located in Coral Springs. We have been serving the North Dade, Broward, and Palm Beach areas since 1995 specializing in service, repairs, maintenance, and installation for both residential and commercial air conditioning systems.

Company Benefits:

• 401(k) with Company Match
• Paid Holidays
• PTO - Vacation & Sick
• Health Insurance Pay
• Gym Membership
• Holiday Bonus
• Referral Program
• Ongoing Training and Education

Qualifications:

• Minimum 3 years Call Center OR Customer Service Experience (preferably in the HVAC industry)
• Experience using multi-line phone systems.
• Must have strong verbal, written, and interpersonal communication skills.
• Must be proficient in Microsoft Office, Google, and Outlook.
• Must have QuickBooks experience.
• Service Titan experience a PLUS
• Mechanical permit experience a PLUS
• Ability to handle sensitive and confidential information with professionalism and discretion.
• Knowledge of relevant accounting laws and regulations is a PLUS.
• Must be detailed oriented and organized with strong problem-solving skills. 
• Must be a team player, self-starter and results oriented with little supervision. 
• Must be able to thrive in a fast-paced, high call volume environment.
• Ability to work under pressure and balance multiple tasks with a positive attitude.
• High integrity with advanced social skills and the ability to make solid connections.
• Valid Driver’s License and legally authorized to work in the US.
• Associated Degree or Equivalent

Job Responsibilities:

• Answering Incoming Calls and Schedule Service Appointments
• Oversee Dispatch Board
• Prepare Service Proposals
• Oversee Maintenance Program
• Accounts payable and receivable functions; processing invoices, issuing payments, and reconciling accounts.
• Order Equipment and Parts for Service Calls and Installs
• Process/Verify Equipment Warranty
• Equipment Warranty Registration
• Assist with month-end and year-end financial closing processes.
• Maintain an organized office environment. 

Established in 1995, Monar Air Conditioning is a family-owned and operated company. Our office is located in Coral Springs, FL. We install, service, and maintain residential and light commercial air conditioning systems.

Job tags

Salary

$22 - $27 per hour