UWM
Location
Pontiac, MI | United States
Job description
The AUS Support Analyst is to work directly with internal/external clients to identify, diagnose, and resolve both business and technical problems with automated underwriting/DU and LP issues.
Troubleshoot Mortgage Software issues with web based and client based Loan Origination Systems
Work and resolve all AUS tickets as they come into the system
Resolving said issues received via Ticket system and Client Requests
Effectively communicate with all levels of internal/external clients
Work closely with team members as well as independently
Sense of urgency must be demonstrated at all times
Logging all client interactions in a ticket tracking system
Escalate issues that cannot be resolved at a first level while remaining the point person until the resolution of the issue
Continue learning new technologies and mortgage processes
Document reoccurring processes
Effectively communicating back to clients and to appropriate internal teams
Provide support on a rotating schedule depending on team needs
Client Coordination point for IT initiatives
Focus on proactive and informative communication
Must Have Qualifications:
Nice to Have Qualifications:
Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.
It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.
From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here.
More reasons you’ll love working here include:
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