Customer Service Representative
Location
Northridge, CA | United States
Job description
Green Home Systems
Join a revolutionary solar company for the head position of Customer Service Representative. We are energetic to welcome new talent from all over the U.S. to work in our HQ Office in Northridge, CA 91325.
We Welcome You To Apply Today
Recruiting Procedure at Green Home Systems:
KEY RESPONSIBILITIES:
- Manage customer service representatives with knowledge in solar equipment and solar technologies including products & services.
- Provide assistance to customers in understanding their systems and how to properly resolve their issues.
- Answer incoming phone calls, and respond to written communication via email or text.
- Effectively handle quality complaints, adverse events and claims according to company standards while maintaining superior customer service etiquette.
- Continually maintain working knowledge of all company products and services.
- Log customer inquiries into CRM platforms and follow up on claims and inquiries.
- Communicate effectively with our local and nationwide technicians who are servicing our customers' systems.
- Collaborate with our team on how to effectively resolve customer issues in a timely manner.
- Other general customer service responsibilities.
Qualifications:
- Must have extensive solar knowledge & experience
- Must have Solar Edge experience
- Must have Emphase knowledge
- Must have 5 years of relevant customer service experience.
- Must have 5 years of relevant management experience.
- College/University Degree or equivalent is preferred.
Skills:
- Ability to learn fast and retain knowledge.
- Advanced knowledge of Google and Microsoft suite applications.
- Advanced knowledge of computers.
- Fast typing skills with proficiency in grammar.
- Be able to communicate effectively with the team and management as well as our vendors.
After 30 Days of evaluating performance we will raise your compensation to $24/hr.
Requirements:
- Candidates must be able to commute to our office as this is an in office position only HQ Northridge CA 91325.
- Must have previous experience working in a solar related field.
- Must be able to work Monday-Friday.
- Must be 18 years of age or older.
- SolarEdge Monitoring experience.
See Who We Are
Apply Today To Be Selected For Our HQ Customer Service Manager Position.
Job Type: Full-time
Salary: $20.00 - $22.00 per hour
Benefits:
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to commute/relocate:
- Northridge, CA 91325: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Required)
- Solar Edge: 1 year (Required)
- Bill Analysis: 1 year (Preferred)
- Google Calendar: 1 year (Preferred)
- Customer Service Management: 1 year (Required)
- Solar: 1 year (Required)
- Solar Emphase: 1 year (Preferred)
Work Location: In person
Job tags
Salary
