Wyndham Destinations
Location
Arizona | United States
Job description
How You’ll Shine:
As a Guest Services Supervisor, you’ll set the bar of excellence for your team every day. Through positive leadership, you’ll empower them to improve guest satisfaction by successfully resolving issues, anticipating needs, and exceeding expectations. While directing front and back-of-house operations, you’ll be on the constant lookout for new ways to enhance the guest experience. Proactive problem solver is your middle name.
Lead the daily operation of guest service shifts, including planning daily front- and back-of-house guest service operations.
Provide proper guest check-in and check-out procedures, analyze reports, and communicate needs with your team
Ensure daily checklist duties and tasks are fully completed with follow-up communications.
Maintain room inventory accurately and efficiently.
Administer schedule adjustments that satisfy all guest, associate, and financial requirements.
Maintain positive customer and associate relationships through meaningful associate, guest, and owner interaction.
Provide hands-on training, development, and coaching for technical and soft skills customer service approaches.
Support customer service standards that exceed guest expectations and directly communicate reservation flag information.
What You’ll Bring:
Valid driver’s license.
Demonstrated ability to work under pressure.
Basic leadership skills with ability to coach, mentor, and train staff.
Excellent verbal and written communication as well as excellent hospitality service skills.
Working knowledge of various computer software programs
including property management systems.
Comprehension and literacy for analyzing reports.
1 year of supervisory or management level experience.
1 year of hotel, timeshare or hospitality service experience.
How You'll Be Rewarded:
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:
Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected] , including the title and location of the position for which you are applying.
Job tags
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