Mobile Device Support Specialist
Location
Hurlburt Field, FL | United States
Job description
Responsibilities
Peraton requires Mobile Device Support Specialists to support the Special Operation Command Information Technology Enterprise Contract (SITEC) – 3. Positions are located at the SOCOM Headquarters at MacDill, AFB FL, and at the TSOC and Component locations in the United States and abroad.
The purpose of the Special Operations Forces Information Technology Enterprise Contract
(SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide
USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs),
and its deployed forces with Operations and Maintenance (O&M) services to maintain Network
Operations (NetOps); maintain systems and network infrastructure; provide end user and
common device support; provide configuration, change, license, and asset management; conduct
training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the CIO/J6 organization, and ultimately the end-user who operate around the globe 24x7x365.
Under the direction of the Mobile Device Support Manager, the Mobile Device Support Specialist will support applications on mobile devices for a broad spectrum of mobile operating systems (i.e. Apple iOS, Android OS, BlackBerry or others as required). The Specialist is responsible for providing basic technical support, troubleshooting, monitoring, and maintaining equipment relative to the Agency's designated MDM, Active Directory, designated enterprise messaging system, various mobile device hardware, and mobile device operating systems. The Mobile Device Support Specialist shall plan, engineer, coordinate, and manage equipment installations on multiple impact levels and networks in order to connect highly mobile and capable SOF professionals to the information they need.
Duties include but are not limited to:
- Preparing, configuring, testing, troubleshooting, issuing, and receiving mobile communications devices and associated auxiliary devices.
- Investigating and integrating operational new technologies to increase efficiencies and operational readiness and effectiveness throughout the USSOCOM enterprise worldwide.
- Following the process to ensure that current vital USSOCOM, Component Command, and TSOC activities are accomplished.
- Providing services that encompass the management and monitoring of systems and networks critical to USSOCOM,
- Escalating incidents within the guidelines of USSOCOM regulations, policies, procedures, governance, and guidance.
- Providing support to laptops and tablets, including any associated wireless and cellular technology in accordance with policies and procedures.
- Submitting to DISA, requests for certificate issuance, and tracking and maintaining the validity and revocation of server-based certificates.
- Scheduling, configuring, and connecting users to DISA GVS and DVS
- Supporting mobility enabled devices, and peripherals supported by traditional, hybrid, or cloud environments both in dedicated office spaces and mobile devices, and on multiple impact levels and networks.
- Troubleshooting, repairing, and providing logistical support for existing mobile devices.
- Providing support on hardware, software, websites, and multimedia that is procured, developed, maintained, and delivered.
- Managing trouble tickets using the client designated corporate ticketing system
- Providing basic troubleshooting and problem resolution proficiencies in the following: Mobile Device Hardware and Software from multiple vendors such as Apple, Samsung, BlackBerry, and any other Mobile Device Operating Systems from multiple vendors.
- Managing cellular lines of service to include but not limited to; Correct charge for service plan, adding/removing lines of service and adjusting global plans as needed
- Administering MDM accounts directly related to the mobile device such in support of login
- Downloading users singing and encryption certs from DISA and install on the individual user’s device
- Troubleshooting and resolving mobile device issues or problems with device hardware and software
- Troubleshooting wireless carrier network services such as voice, data, Short Message Service (SMS), Multimedia Messaging Services (MMS), data tethering, mobile hot spot, management of carrier mobile telephone numbers between devices, etc.
- Providing input to design requirements associated with continued installation, integration, and testing of the smart phone information systems
- Assisting in maintaining a reference library to include, but not limited to, creating end user tips and tricks, creating and responding to end user FAQs, providing input to HQ USSOCOM Standard Operating Procedures (SOPs)
- Supporting HQ USSOCOM in developing and maintaining all technical and procedural documentation pertaining to client designated enterprise mobile device configurations, technical support, processes, and procedures
- Providing user familiarization and guidance for client designated enterprise mobile device functions as requested
- Escalating trouble tickets with the appropriate Tier 3 support when more advanced troubleshooting is required
- Configuring and enterprising enroll/activate client designated mobile devices with current client approved upgrades to device firmware, operating system patches and versions based on troubleshooting resolution and device reassignments
- Assisting with the enterprise mobile device refresh period by providing Tier 2 MDM support and enterprise deployment of client refresh enterprise mobile devices
- Adhering to client property processes in accordance with client policy
- Processing replacement devices (seed stock) between vendor and end users as required
- Some positions may require shift work and/or an ability to work a non-standard work schedule to support the USSOCOM mission
* Positions are contingent on contract award *
**Salary range is based on geographical location.**
#SITEC2023
Qualifications
2 years with BS/BA; 0 years with MS/MA; 6 years with no degree
- DoD 8570-M IAT II preferred
- TS or above clearance is required
- Knowledge of iPhone, Samsung, and BlackBerry devices to include IOS and AOS and emergent technologies required.
- Previous experience as a mobile device technician to include support for senior level personnel required
- Significant experience may be substituted for degree
Peraton Overview
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.
Target Salary Range
$66,000 - $106,000. This represents the typical salary range for this position based on experience and other factors.
Job tags
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