ServiceNow Platform Architect
Location
Dallas, TX | United States
Job description
Experience:
· ServiceNow:10 years (Required)
· SAM Pro: 3 years (Required)
· Willingness to travel: 25% (Preferred)
· Work Location: Fully Remote
Job Description
ServiceNow SAMPro Architect
- Atleast 10+ years of ServiceNow experience and on full cycle implementation of ServiceNow ITSM, ITAM including SAM Pro
- Manage and monitor the IT Asset Repository for Software Assets
- Track and capture any change on Software Assets (deployment, lost or stolen etc.) in the IT Asset Repository
- Validate periodically The IT Asset Repository data accuracy and investigate discrepancies.
- Check the IT Asset Repository to determine whether existing Software can be re-used to fulfill a request
- Update the IT Asset Repository ticket (request, incident, change ticket etc.) with Asset status (assigned, procured, deployed etc.)
- Determine capability to inventory Software Assets
- Help define alternative procedures if Software cannot be inventoried with current toolsets
- Assess the impact of any major change on the Software Assets and discuss findings with appropriate stakeholders
- Define how Software harvesting should be performed and track the harvested Assets in the IT Asset Repository
- Coordinate Software disposal
- Technical Expertise:
- Strong capability to perform:
- Update/close RITM for software requests
- Evaluate if license is available by checking stock status
- Entitlement process/License Assignment
- Review and reconcile license compliance report
- Investigate non-compliance and provide resolution
- Validate software license creation
- Create/Update Software Models/Create Standard Catalog/ Create Software Catalog entries
- Receive PO Release and Invoice and perform 3-way match
- Validate software discovery
- Work with Platform Team to troubleshoot software discovery issues
- Provide Software Inventory and license compliance-related reports
- Update/maintain ITAM repository for accurate inventory count resulting from the SAM processes
- Evaluate License Usage and harvest unused licenses
- Understand software licenses product use rights
- Knowledge of Catalogs
- Knowledge of ServiceNow workflows
- Flexera DataPlatform
Job tags
Salary