Manager - Client Services
Location
New York State | United States
Job description
Job Description
Business Development Manager Manager – Client Services Remote – Anywhere within the US Busienss travel required. Infosys BPM is seeking to hire a Manager - Client Services to manage and expand the footprint in large named accounts. The Manager – Client Services (SMCS) is responsible for all client interfaces within the assigned account base of named accounts. The domain focus for this role is Retail, CPG and Logistics. maintaining a certain footprint of business while networking and expanding the business footprint across different lines of business to introduce our project outsourcing services and bid on potential expansion business with the same account. Coordinates and partners with the client managers. Acts as the anchor for the key internal and external meetings, plans resource management, and validates the process engineering results.
Role Description: - Client relationship management and business development: manage client relationships, build a project portfolio, own the opportunity management cycle: Prospect-Evaluate-Propose-Close
- Client delivery assurance: collaborate with all delivery stakeholders involved to ensure fulfillment of all commitments to the client and the SLAs are being measured and met.
- Account planning and governance: create the account plan including relationships required, opportunities to be pursued, price decisions, etc.
- Navigate account to identify varied kinds of deals; form and lead pursuit teams, recommend and understand client drivers and competitors to this deal.
- Interface with client on expectations develops account plan, review and follow it.
- Drive MSA/SOWs/Payments (AR), resolve delivery escalations and complaints
Required Experience: - Significant business development and account management experience.
- Track record of interacting and building relationships with CXO level client contact.
- Experience in navigating large multinational client accounts.
- Understanding of sales cycle, key influencers, budget cycles and client’s bid process.
- Hands-on experience with proposal creation and leading proposal presentations.
- Ability to collaborate with internal cross functional teams for support.
- Strong leadership, interpersonal, communication and presentation skills.
- Wide variety of BPO, Management Consulting and Business Consulting engagement experience.
Basic Qualifications - Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
- 11+ years of experience, with strong sales/relationship management/account management experience.
Preferred Qualifications: - Knowledge of Retail, Consumer Product Goods and Logistics industry trends and insights
- Good understanding of industry specific business issues and drivers
- Experience with creating and driving alliances and partnerships with vendors.
- Global Delivery Model experience
- Experience managing large multi-location consulting engagement teams.
- Track record as an Account Manager in a rapidly growing client relationship
Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face.
Work Model: This role is a hybrid work model, with the option to work from home or local office when not at a client site. This role requires business travel to be onsite at the client’s office as necessary.
About Us Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering , automation , and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.
Infosys BPM has 42 delivery centers in 16 countries spread across 5 continents, with 57,908 employees from 124 nationalities, as of June 2023.
The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, based on its industry leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPM strategists.
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