Guest Relations Specialist
Location
Durango, CO | United States
Job description
Are you energetic, self-motivated, love to speak with guest over the phone and looking to grow? Durango Motor Company is actively seeking an enthusiastic Guest Relations Specialist to provide quality customer service. If you answered yes to all questions, then this is the job for you!
Pay Scale: $16.00-$18.00
A DAY IN THE LIFE OF A GUEST RELATIONS SPECIALITST
As a Guest Relation Specialist, you are the backbone of the company. Your main responsibilities include receiving inbound calls and placing outbound calls. You should listen attentively and collect guest data to provide them with the basic information about the services or support they are seeking. Taking accurate notes and detailed messages is a big part of the job, along with having phone etiquette and great verbal communication skills. You will aid in scheduling service appointments as well. If organization is a skill that comes naturally to you, and you find great satisfaction in helping others this could be the position for you.
Durango Motor Company is an EOE/AA/Veterans/Disabled employer
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Responsibilities:
- Answer all inbound phone calls in a timely manner and according to a proven, pre-set script
- Filter and field all inbound calls to the appropriate department or employee
- Understand guest expectations to properly handle each individual guest experience
- Correctly record all communications with guest for proper hand off
- Properly relay required information to the receiving agent/employee
- Conduct follow up calls on service visits to ensure complete guest satisfaction
- Collaborate with other operators to ensure all calls are answered according to dealership standards
- Adapt to changing needs of department
- Learn and rehearse pre-set scripts for inbound and outbound calls
Requirements:
- Sales, Telemarketing or similar position, preferred
- Strong verbal and written communication skills (bi-lingual a plus)
- Excellent computer skills
- Exceptional customer service skills
We Offer:
- Great Working Environment
- Career Advancement
- Paid Training
- Medical, Dental, Vision and Supplemental Insurance
- 401(k) with company match after 1 year
- Holiday Pay
- Employee Assistance Program
- Christmas Club
- Employee Discounts
- Discounted Anytime Fitness Membership
Job tags
Salary
