Location
Matthews, NC | United States
Job description
Welcome to Aqua-Tots! We are saving lives by teaching children all over the world how to become safe and confident swimmers for life. We are year-round and use Indoor heated 90-degree pools! If you are friendly, humble, driven, and willing to bring the best experience possible to local families, we would love for you to apply TODAY !
What to expect when you work with us :
- A fast-paced, fun environment, upheld by our core values of being friendly, willing, humble, and driven!
- Full, paid, hands-on training with Master Instructors in our Aqua-Tots Swim curriculum!
- A team environment - a willingness to help your fellow teammates by substituting shifts and helping maintain a great work environment and work-life balance!
- Continuous and consistent hands-on training to help you accelerate your qualifications!
- Opportunity for growth and advancement within the company, along with bonuses based on performance and goals met!
- Access to leadership, peers, and company headquarters for resources and training!
Job Objective:
In collaboration with the General Manager, Aquatics Coordinator, and Area Integrator, the Assistant Manager will assist in all aspects of day-to-day swim school operations.
Preferred Experience:
· Leadership & Management
· Instruction of Activities for Children & Adults
· Hiring and Training Team
· Customer Service
· General knowledge of swimming and safety
Work Week Basics :
· 5-6 day work week with rotating days off (varies by season)
· Saturdays and/or Sundays Required
· Must be willing to be flexible with scheduling based on the needs of the team
Responsibilities and duties:
Scheduling/Planning/Staffing
- Brainstorm with General Manager and Aquatics Coordinator to improve internal operational systems (schedule, plan, staff, building)
- Assist General Manager and/or Aquatics Coordinator with planning and execution of monthly in-service training
- Provide leadership and support in training of Aqua-Tots team
- Fill in as needed for absent teammates either at the Front Desk or as a Water Safety Instructor
Customer Service
- Build relationships and communicate effectively with potential and existing Tots families
- Coach and lead teammates to ensure excellent customer service
- Handle customer complaints gracefully with a win/win outcome
- Report unresolved customer complaints to the General Manager
- Lead by example for other staff members by using core values and a customer-focused principle in every customer interaction
Daily/Weekly Duties
- Lead, coach, and train new and existing teammates on processes, meeting goals, and embodying the core behaviors: Be Friendly, Be Humble, Be Driven, Be Willing
- Implement the use of Aqua-Tots Swim Schools systems of procedures set forth for the Front Desk Team and Water Safety Instructors
- Direct service hours at the Front Desk and as a Water Safety Instructor
- Ensure facility safety and cleanliness
- Participate in weekly meetings with leadership and teammates
- Conduct interviews and onboarding of new teammates
- Other duties as assigned by General Manager, Aquatics Coordinator, or Area Integrator
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Parental leave
- Retirement plan
- Tuition reimbursement
- Vision insurance
Job Type: Full-time, 40 hours
Salary: $40,00.00 - $44,000.00 per year
Job tags
Salary
