Location
Tustin, CA | United States
Job description
AFL provides industry-leading fiber optic products, conductor accessories and fittings, and related services across the globe. Our company was founded in 1984 with a single fiber optic cable and has grown to include every facet of the passive optical network, employing over 5,000 associates worldwide and consistently generating annual sales in excess of a billion dollars.
In April of 2019, AFL made a major investment in ITC Service Group, a Sacramento-based company providing broadband installation, design and staffing services to the telecommunications and IT industries.
ITC Service Group was founded in 1999 and provides managed services and workforce solutions for the nationwide planning design, construction, installation and maintenance of voice, data and video networks.
AFL and ITC were built and are operated on similar core values and philosophies. This will prove extremely beneficial to our customers and our employees.
Job title:
FIELD MANAGER
Location:
Irvine, California
Reports to:
Regional Director of Operations
Application Deadline:
Friday February 23rd, 2024
Before applying, be sure you meet these criteria and carefully follow all prompts:
6+ months’ experience working for ITC Service Group on the Google Fiber Project
Must be in good standing (no formal warnings) for the past 6 months
Must have record of performing consistently above expectations on metrics and KPI's
Additional consideration will be given to applicants with education, certifications or work experience (knowledge, skills and abilities) “KSA”s that exceed key competencies required for the position.
Prompt:
Description of Responsibilities
General Overview
This supervisory position is expected to coach, lead, and develop a group of Supervisors and technicians in achieving performance and quality objectives associated with our client’s standards and goals. As a Field Manager, you may supervise multiple supervisors and technicians that will engage in the installation, rearrangement, removal, and/or repairs in connection with our client’s FTTH service. The Field Manager will also handle customer escalations and collaborate with other cross-functional groups to ensure the timely resolution of service issues with a focus on quality workmanship, best in class customer service, and technician productivity.
ESSENTIAL FUNCTIONS:
- Must possess strong leadership skills not limited to performance, management, and communication skills in order to deliver a consistent message of performance expectations.
- Coach/mentor supervisors and technicians on the changing competitive environment, new technical practices, and customer contact skills.
- Evaluate performance using quality and safety observations and field exercises.
- Schedule workforce appropriate to workload and analyze previous workload trends to make necessary adjustments.
- Monitor all field activities and provide regular update reports on all aspects of team performance to manager.
- Develop and administer attendance policy.
- Accumulates documents for weekly reporting including timesheet approval in Virtual ITC (“VITC”) and client’s external reporting requirements.
- Consults on the operation ensuring the smoothest project flow; provides project problem solving assistance.
- Conducts training with technicians as necessary; verifies personnel’s understanding of installation, repair, and light failure repair procedures.
- Responsible for following all OSHA rules and regulations and ensuring all Supervisors and fiber technicians are instructed in safe practices.
- Responsible for following Workers Comp guidelines and damage processes set up by ITC management.
- Must be able to work flexible hours with the understanding that workdays can be in excess of normal hours, including weekend and holiday work.
- Work in various locations within the city.
- Must pass a pre-employment background check and drug/alcohol screen.
- Must have a valid Driver’s license.
- Ensure field team’s compliance with warehouse operations processes, in addition to collaborating with Supply Chain and the Area Manager/Regional Director on process improvements through continuously analyzing the efficiency of existing work flows.
- Maintains safe and healthy work environment by establishing, following, and enforcing standards and procedures; complying with legal regulations.
- Secures property by developing protection and access policies and procedures.
- Updates job knowledge by participating in educational opportunities and reading professional publications.
- Attend regularly scheduled meetings with the Area Manager/Regional Director to discuss highlights and opportunities and disseminate information to respective reports.
- Perform other various duties as assigned by Area Manager/Regional Director.
Key Competencies:
- Critical thinking and problem-solving skills
- Strong planning and organizational skills
- Ability to make decisions in a timely manner
- Strong verbal communication and collaboration skills
- Excellent interpersonal and written communication skills
- Ability to work effectively in ambiguous situations
- Ability to delegate tasks and manage conflict in a professional manner
PHYSICAL DEMANDS
- Work involves standing, talking, hearing, using hands to finger, handle, feel or operate objects, tools, or controls and reaching with hands and arms. The employee is frequently required to walk, sit, climb, balance, stoop, kneel, crouch, crawl and smell for extended periods of time.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- The employee must frequently push, pull, lift and/or carry up to 50 pounds and occasionally push, pull, lift and/or carry up to 100 pounds.
WORK ENVIRONMENT
- While performing the duties of this job, the employee regularly works in inclement weather conditions. The employee frequently works near moving mechanical parts and is frequently exposed to wet and/or humid conditions and vibration. The employee occasionally works in high, precarious places and is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and risk of electrical shock.
ATTENDANCE
- Employee is expected to be on the job and on time every scheduled workday. Field Manager’s work hours can change from day to day. It is his/her responsibility to know when the workday starts and ends on each scheduled workday. If it is necessary that you will be absent or late for any reason, employee needs to call a direct manager by 7:00 am on the first and each subsequent day the employee will be absent or late. If employee is absent for more than 3 days a doctor’s note (explanation) is required.
Education and Experience:
- AA degree in telecommunications, construction management, or related field
- At least 2-5 five years of Supervisor experience in field.
- Knowledge of both theoretical and practical aspects of Supervisory management
- Knowledge of supervisory techniques and tools
- Must have solid knowledge of Broadband Installation, Map & Print Reading, Fiber Splicing, Cable Locating, electrical codes and standards relative to residential or commercial communications.
- Must have solid knowledge of home construction and the installation of communications systems.
Due to the nature of ITC’s business, its clients and other needs, the employment relationship is, and is intended to be, “At Will.” This job description does not constitute an employment agreement between ITC and employee. By no means is this job description inclusive of all duties; in that employee will be required to perform all duties as directed by his or her supervisor. This job description is subject to change by ITC as the needs of ITC and requirements of the job change.
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