Director of Product and Operations
Location
Bothell, WA | United States
Job description
About Us
At YMT Vacations, the goal is to provide our guests with affordable vacations they will remember for years to come. We assemble hotel, tour, sightseeing, and cruise components and offer a range of inclusive value-priced escorted tour and cruise/tour vacation packages throughout North America and worldwide. We sell direct to customers from sales offices in Los Angeles. Prospects respond to advertisements in various media including newspapers, magazines, newsletters, radio campaigns, DR TV, direct mail and online.
YMT Vacations is a member of Travelopia, which is the world's largest collection of specialist travel brands. Each brand is individually operated, crafting outstanding experiences that are centered around specific destinations, passions, or interests.
Scheduling:
This is a full-time, 40 hours a week position.
Summary:
YMT Director of Product and Operations is a cross-functional departmental leader within the business, responsible for the product development and execution of land and cruise tour programs and optional tours in line with the business strategy. Responsibilities include owning the operations team, emergency protocols and incident responses, trip profitability, and continuous product and operational innovation. The Director of Operations reports to the President/Managing Director and is an active contributor/collaborator on the YMT Senior Leadership team in developing and ensuring delivery of company objectives and performance. The role will lead 7 team members: 3 Product Managers, 1 Product Specialists, 1 Air Ticketing Supervisor, 2 Operations Managers (Europe and North America).
What You Will Be Doing:
Product Development and Management Strategy
- Plan new tours for expansion and identify and discontinue under-performing tours
- Ensure Product Managers develop tours in line with business timescales and strategy
- Ensure tours, including costs, are accurately coordinated
- Review supplier contracts to ensure adherence to company standards and Safety Management System, raise for further review when indicated by company policy
Revenue Management & Margin Performance
- Pioneer the impact of product pricing on sales and conversion
- Plan tour capacity and inventory; conduct ongoing inventory analysis and direct consolidation of tours
- Lead tour pricing and set costs, by analyzing historic performance, market influences and budget requirements; define assumptions and propose selling prices
- Closely evaluate sales against budget and pacing by using available data sources and reports
Tour Operations
- Review workloads and staffing of Operations Team to ensure execution of land and cruise tour programs
- Ensure team accurately records tour costs in the reservations system and work with the finance team to ensure trip profitability is at or above budget/forecast
Departmental Leader
- Develop, maintain, and support our Safety Management System goals and objectives for the Product and Operations teams and leading department compliance
- Develop and maintain metrics, analytical reports, and key performance indicators to optimize operations and drive team performance, company profitability and customer experience (NPS) scores
- Define and guide department activities and communications to ensure standard methodologies, operational efficiencies and adherence to standards and drive improvements to customer experience as measured by NPS and department support ratings.
What We Are Looking For:
- Dynamic management experience with product and operations management, contracting and pricing in travel or a related industry
- Analytical skills to work through the development of business solutions
- Familiarity with working in MS Office (Excel), data warehouse, and back-office systems.
- Must be flexible and adaptable to changing priorities while working in an effective manner
- Ability to travel domestically and/or internationally occasionally (estimated at 5%) for trade shows, business meetings, product contracting, planning and destination familiarization estimated.
- Innovative spirit who can identify actionable business goals, initiate projects, and implement change.
We believe people are happier and perform best when they are able to be their true self, and that diverse teams deliver better results.
Together we will cultivate a diverse, equitable and inclusive environment, where everyone can thrive. We are committed to driving change through increasing awareness of, and counteracting, unconscious bias; building an inclusive culture, and embracing diversity in all its dimensions.
Travelopia is committed to ensuring a work environment that is open, accessible, and inclusive, removing barriers for all individuals. If you require accommodations/additional support to participate in the recruitment and selection process, kindly inform us. Our hiring team will work with you to provide suitable accommodations/additional in a timely and confidential manner. Information received will be handled with the utmost discretion.
To request accommodations, please contact our team at [email protected]
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Job tags
Salary
$90k - $120k
