Motorola Solutions
Location
Schaumburg, IL | United States
Job description
At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.
Responsibilities of the Upgrade Support Manager include but are not limited to:
Manages the development and/or implementation of Motorola Solutions products or services. Coordinates departmental or cross-functional teams, focused on delivering new or upgraded existing products or services. Manages projects from inception to completion (or transition), including tracking and evaluation of project performance. Ensures that projects are completed on time, within budget, and within accepted quality metrics. Participates in project review and status meetings, and communicates project status. Utilizes six sigma and project management methodologies to ensure maximum project effectiveness. Motivates the project team to ensure optimal performance. Assist in the development of business plans, strategies, and approaches to take advantage of business opportunities.
Manage a cross functional team consisting of Project Managers and Technical personnel
Manage team project assignments and overall upgrade schedule
Focus on building relationships with customers and internal Motorola Solutions team to improve customer customer satisfaction, process creation and enhancement
Travel as business needs dictate, approximately 25%.
Subject to working in a high security environment governed by the US Department of Justice’s Security Policy.
This is a remote location position
Preferred Qualifications:
College diploma (Associates or Bachelor's degree in Engineering or Business Administration or equivalent) AND 5+ years technical customer service/support experience AND 3+ years technical management experience.
OR 5+ years technical customer service/support experience AND 6+ years technical management experience.
Must be familiar with common project management/scheduling tools
Strong communication and interpersonal skills
Exhibit ownership, follow through and drive to solve problems
Strong organizational skills and the ability to handle multiple tasks simultaneously.
Customer focused and detail oriented
Ability to maintain a positive attitude in a high stress environment
Ability to create and implement new processes and make recommendations to enhancement current processes
This position is a remote position and candidates can be located anywhere in the US.
This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers
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College diploma (Associates or Bachelor's degree in Engineering or Business Administration or equivalent) AND 5+ years technical customer service/support experience AND 3+ years technical management experience.
OR 5+ years technical customer service/support experience AND 6+ years technical management experience.
Must be able to obtain background clearance as required by government customer.
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
Our U.S. Benefits include:
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].
Job tags
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