Location
Charleston, WV | United States
Job description
The Account Manager position is the primary customer contact for contracted accounts with Grounds Guys of Charleston WV. The individual manages quality of services provided to customer’, cultivates and maintain good customer relations, and generates new business.
Responsibilities/Duties
- Develop strong positive relationships with customers based on clear and frequent communication, mutual trust and ability to meet the customer needs.
- Monitors activity of crews and works closely with production staff regarding, scheduling, quality and customer service.
- Assure the property meets the customer’s standards.
- Analyze customer's needs and assess job sites for future services.
- Prospect for new business.
- Generate new maintenance customers and contracts.
- Prepare and submit bids to new customers.
- Respond to all inquiries and requests for bids in a timely manner.
- Ensure all bids/estimates are prepared and approved as needed prior to presenting customer.
- Collect outstanding customer Accounts Receivables.
- Inspect work for compliance with terms and specifications of contract.
- Respond promptly to customer needs. Frequent, effective, professional and timely communication with customers.
- Solicit customer feedback to improve services.
- Respond to requests for services and assistance.
- Meet customer commitments.
- Manage difficult or emotional customer situations and troubleshoot.
Candidate Must Have
- 3+ years related green industry experience
- Ability to organize, prioritize and multitask in a fast paced work environment
- Experience with customer service
- Excellent verbal communication skills
- Supports organization's goals and values
- Observes safety and security procedures and uses equipment and materials properly
- Must be capable of working long hours during peak season (Spring – Fall)
- Valid driver’s license with a clean driving record
Desired Qualities:
- Self-motivated problem solver
- Humble, driven, focused, organized and disciplined
- Consistent and positive attitude
- Desire to learn and pursue self-development
- Rational ability to handle adversity and conflict
Work Environment
- Regularly required to drive within the Kansas City area
- Must be capable of working outdoors and visiting job sites on a regular basis.
Job Type: Full-time
Pay: $16.00 - $20.00 per hour or salary base plus commission
We are actively interviewing for this position - Apply today and our hiring manager will follow up!
When you put on The Grounds Guys® uniform, you become part of a team—local experts who strive to treat everyone with respect, do the job the right way, and simply enjoy life in the process. Working for our franchises means they’ll take care of you the way they take care of their own family and friends. And cultivating a culture of CARE, among the team and within the communities, is as important as trimming hedges and planting flower beds—it’s part of everything The Grounds Guys do.
*All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with The Grounds Guys® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.
Job tags
Salary
