Branch Operations Supervisor

Location

Frisco, TX | United States

Job description

If you're looking to further your banking career as a valued member of a successful team, in a place that offers quality as a trademark and has a family-like culture that values loyalty, then keep reading (all the way to the end)!

Texas Republic Bank, a well-established and fast-growing community bank, voted "Best Places to Work" and "Top 100 Community Banks in the U.S." for three consecutive years is seeking a Branch Operations Supervisor in Frisco that can build positive and collaborative relationships while delivering "Banking like it oughta be!"

Position Summary

Provide daily supervision and leadership for all branch personal bankers and tellers. Ensure said personnel are properly trained in all policies and procedures including procedures for delivery of bank's Treasury Management products. Provide and ensure reporting staff maintains standards for superior customer service. This will be a working supervisor position, providing back-up as needed for personal bankers and tellers should the need arise. Typical hours are Monday through Friday, 8:00 am until 5:00 pm, positioned in Frisco, TX. Physical presence in the bank is required to perform the duties of this position.

Position Responsibilities - this list is NOT all inclusive but is meant to encompass many of the typical daily functions of the position.

• Supervise personal bankers and tellers; this includes scheduling of personnel to ensure adequate staffing for all locations to enhance the customer experience.
• Schedule personal bankers and tellers to ensure the preparation of morning management reports complies with our procedures and to ensure reports' timely delivery to management staff.
• Provide training as needed to ensure staff is equipped to assess and meet the needs of our customers.
• Address and resolve customer concerns; provide resolution for customer complaints.
• As a working supervisor, when needed, act as backup to tellers to receive checks and cash for deposit, verify amount, and examine checks for endorsements, cash checks and pay out money after proper verification of signatures and account balances and enter transactions into teller system and place holds on accounts for uncollected funds.
• As a working supervisor, when needed, act as backup to personal bankers to interview prospects and customers to obtain information, explain available financial services and to prepare the account documentation required to open the account and complete the opening process.
• Order daily supply of cash from TIB, prepare and verify incoming/outgoing cash shipment; assist tellers in buying/selling currency/coin from vault, balance vault cash daily; supervise teller staff to ensure the cash needs are met and to keep cash drawer limits at an adequate level to eliminate customer delays.
• Responsible for ensuring staff's currency, coin and checks in cash drawer at end of shift are balanced and compared with data in teller system.
• Responsible for on-going oversight for the bank's instant issue debit card and to ensure that the procedures are followed; ensure appropriate staff is properly trained and that bank stock levels of cards are maintained.
• Oversee the promotion of all products or services.
• Ensure dual control of deposits from night depository.
• Manage acceptance of loan payments and timely delivery to loan operations.
• Manage daily function of lock box deposits.
• Ensure daily incoming mail is worked promptly and under dual control. Monitor mail for other branches to ensure it is being delivered to the branches in a timely manner. (This may mean scanning documents to the branch.)
• Through collaboration with Treasury Management Officer, work within a team to assist customers with wire transfers, remote deposit capture, external transfers, mobile banking, online banking and ACH.
• Ensure daily record keeping is completed by staff, to include scanning account records and correspondence into bank's imaging system.
• Supervise daily bookkeeping functions, to include but not limited to, review and work reports for large items, insufficient items, stop pays and holds reports; research cash for Frisco bank when an out of balance (with GL) situation occurs when requested by Operations Supervisor.
• Ensure supplies are maintained in branch and that facilities are kept stocked with necessary supplies for day-to-day activities and that all is kept in good working order. This will include ensuring supplies for the bank (Frisco) are ordered in a timely manner.
• Coordinate staff to schedule a calendar for "kitchen duty" on a weekly schedule.
• Ensure staff coverage in the lobby, to include oversight of lunch schedules, to keep adequate staff on hand to service customers.
• Ensure staff equipment is maintained in working order; this may include coordinating with service vendors.
• Attend scheduled management meetings.
• Work with other staff, to greet all who come into the bank or call the bank, with a friendly, welcoming attitude. Make sure everyone coming in or calling experiences " Banking like it oughta be!"
• Be available to help staff in other branches with daily duties; this may include occasionally working in other bank branches if the need arises.
• Working with management staff and the staff in general, to ensure opening and closing procedures are followed.
• Manage daily function of lock box deposits.
• Ensure daily incoming mail is worked promptly and under dual control. Monitor mail for other branches to ensure it is being delivered to the branches in a timely manner. (This may mean scanning documents to the branch.)
• Through collaboration with Treasury Management Officer, work within a team to assist customers with wire transfers, remote deposit capture, external transfers, mobile banking, online banking and ACH.
• Ensure daily record keeping is completed by staff, to include scanning account records and correspondence into bank's imaging system.
• Supervise daily bookkeeping functions, to include but not limited to, review and work reports for large items, insufficient items, stop pays and holds reports; research cash for Frisco bank when an out of balance (with GL) situation occurs when requested by Operations Supervisor.
• Ensure supplies are maintained in branch and that facilities are kept stocked with necessary supplies for day-to-day activities and that all is kept in good working order. This will include ensuring supplies for the bank (Frisco) are ordered in a timely manner.
• Coordinate staff to schedule a calendar for "kitchen duty" on a weekly schedule.
• Ensure staff coverage in the lobby, to include oversight of lunch schedules, to keep adequate staff on hand to service customers.
• Ensure staff equipment is maintained in working order; this may include coordinating with service vendors.
• Attend scheduled management meetings.
• Work with other staff, to greet all who come into the bank or call the bank, with a friendly, welcoming attitude. Make sure everyone coming in or calling experiences " Banking like it oughta be!"
• Be available to help staff in other branches with daily duties; this may include occasionally working in other bank branches if the need arises.
• Working with management staff and the staff in general, to ensure opening and closing procedures are followed.
• Perform all other duties as required and assigned.

Highly qualified candidates MUST:

• Have previous banking supervisory experience , including direct supervision of multiple tellers, personal bankers and/or bookkeeping personnel.
• Possess an associate degree or equivalent from two-year college or technical school or 5 years of related experience and/or training, or a combination of school and experience.
• Be able to perform a variety of duties at once, often changing from one task to another.
• Perform job duties with frequent interruptions and/or distractions.
• Complete heavy workload within established time frames.
• Adjust priorities quickly as circumstances dictate.
• Make appropriate job decisions following standard banking policies and procedures.
• Be organized and able to maintain processes and procedures with excellent follow-up skills.

All candidates must complete both a behavioral and a cognitive assessment. Please note, once you've completed the behavioral assessment, you will receive an emailed link to complete the cognitive portion. For both assessments, please make sure you are able to focus, without interruption. The cognitive is a timed assessment and will require about 15 minutes to complete. O nly applicants that complete the assessments will be considered.

Successful candidates are subject to pre-employment background screening and reference checks.

No direct phone calls or emails as this will result in disqualification and you will not be considered for the position.

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Texas Republic Bank is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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