Ztek Consulting INC
Location
Kohler, WI | United States
Job description
Job Description: **MAX Vendor Bill Rate $90/hr**
*Hybrid 3 days weekly strongly preferred; remote in CST is OK for a perfect candidate.*
Job Title: Production Support Analyst
Client: Kohler
Location: Kohler, WI
# of Positions: 1
Length of Assignment: 1 year
Job Summary:
Candidate must be able to lead a support team and coordinate with offshore and client. You will work with development, deployment, and production areas of business to craft new solutions. Collaborate with key business resources on requirements gathering, solution design, configuration, testing, user acceptance, implementation, and documentation.
Experience: 6+ years
Required Skills:
1. Support experience
2. Ecommerce knowledge
3. Commerce tools experience
Roles & Responsibilities:
Provide technical support to Customer using knowledge on Ecommerce.
Identify and resolve Support L2 issues.
Work with stakeholders to ensure that changes/fixes are completed on time and within budget.
Mentor junior-level support analysts.
Keep up to date with the latest technologies.
Manage Support SLAs and customer expectations related to L2 application support.
Help in updating and maintaining the SOP documentation.
Additional Sills:
Skills:
Category
Name
Required
Importance
Experience
Job tags
Salary
