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Location

Lynn, MA | United States

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Job description

Vaco Boston has partnered with our client to help fill a Customer Service Representative role. To be eligible for this position, candidates must be able to read/write English and Spanish.

Start Date: March 4, 2024
Location: Lynn, MA- Training is full time on-site and then role is hybrid 
Title: Customer Support Specialist
Pay: $22.00/hour

• Great personal skills
• Call Center experience
• Attention to detail

Responsibilities:
Serves as first line of response for a high volume of inbound calls with varying degree of complexity.  This role includes the following:

• Must maintain a detailed knowledge of basic products, services, policies, procedures, maintenance and regulatory requirements.
• Is able to handle a diverse array of complex customer situations with minimal supervisory assistance by making sound decisions that minimize risk to client and customer.
• Actively listens to determine full extent of customer’s needs while appropriately applying different approaches to affect desired outcome.
• Ensures effective customer communication by utilizing superior verbal and written skills.
• Must be able to handle basic customer complaints and problems with minimal assistance. 
• Is able to recognize personal limitations in an acceptable time frame and initiate requests for assistance to appropriate personnel as needed.
• Responsible for achieving entry level sales and service standards as set forth by senior management.

Requirements:
Education and Experience:

• Associate’s Degree or related knowledge/skills base gained through experience preferred.
• Customer Service background preferred.
• Call Center experience preferred
• Service and sales background a plus
• PC and data entry skills required
• Proven previous job stability a must

Skills/Knowledge:

• Excellent written communication skills
• Excellent verbal and listening skills including good grammar, tone of voice and diction
• Ability to work effectively with others in a diverse population
• Punctuality and consistent work attendance is required

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Job tags

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Salary

$22 per hour