Patient Loyalty Specialist
Location
Phoenix, AZ | United States
Job description
Our Patient Loyalty Specialists provide a patient-centric experience over the phone a nd are the first contact patients have with Risas . Our Patient Loyalty S pecialists are empowered to educate on our numerous services, pricing, and assists with scheduling appointments. This is a fast-paced environment and requires the ability to communicate, prioritize, critically think, and problem solve when speaking with new and continuing patients.
Responsibilities
- Answer s an average of 75-100 telephone calls per day to schedule appointments for new and/ or current patients
- Educates patients on services and pricing
- Verifies and updates patient demographic data while scheduling appointments
- Identifies and r esolves patient concerns ensuring patient retention
- Completes patient treatment follow-up calls
- Communicates with teammates at offices across all markets regarding patient questions, scheduling, and any updates when necessary
- Processes payments by phone
- Maintain strict compliance with State, Federal, and other regulations, (e.g., OSHA, HIPAA, and Risas policies and practices)
- Any other duties and responsibilities may be added or changed at any time
Qualifications
- Bilingual in English and Spanish required
- Customer service experience over the phone a plus
- Proficient computer skills
- Excellent organizational skills and ability to multitask
- Exceptional written and verbal communication abilities
- Must exhibit a warm, friendly, and outgoing personality
- Must be comfortable utilizing de-escalation skills when communicating with patients
- A bility to think creatively, problem solve, and work independently
Benefits:
Risas Dental and Braces offers a comprehensive benefits packa ge includin g:
- Opportunity to work remotely after on the job training
- Medical and vision benefits
- Free dental services
- 401(k) with employer match
- Paid Time Off
- Tuition reimbursement opportunities
- And many other ancillary benefits
The working environment is fun, fast paced, challenging, and rewarding with opportunities for professional development and career advancement. Join us in this work. Begin a career that is full of meaning and value.
Job tags
Salary
