Summer Student - IT

Location

Lexington, MA | United States

Job description

Position Summary

W e are looking for a well-rounded, self-motivated student technician to help with IT operations in Division 3. The student will work with IT staff to provide day to day support. The student will work as a helpdesk technician and an inventory analyst within the Division. This individual will be responsible for supporting end users. The student should be experienced in either Windows 10/11 and Windows Server 2019 and/or Linux Redhat 7/8. Knowledge of PC hardware is expected.

In addition to daily IT operations, the student will assist with asset management. The student will assist with a Division wide hardware inventory and updates to the new CMMC asset management database. As part of this Asset management project, it is expected that a comprehensive document set regarding the user operations of the CMDB asset management database be completed.

The position requires 5 days in the office with a 40-hour work week for the duration of the student’s school break.

Responsibilities:

 

• Provide technical assistance and support for incoming issues related to computer systems, software, and hardware
• Install, test, and configure new workstations, peripheral equipment, and software
• Use imaging software to image desktops
• Monitor and respond quickly to tickets received through the helpdesk
• Respond to requests in person, over the phone, or via email
• Document internal procedures
• Provide triage support for the help desk
• Troubleshoot hardware, software, and network related issues
• Participate in asset management inventory working with a Division IT system administrator
• Update CMDB database with inventory results
• Create User documentation for CMDB database usage

Skills and Qualifications

• Strong knowledge of Microsoft Windows 10
• Working knowledge of Linux (preferably Redhat/CentOS) is a plus
• Proven record of being a self-starter with the ability to work in small teams with a desire to learn new technologies
• Great written and verbal skills
• The ability to obtain and maintain a government (DoD) security clearance is required.

Requirements:

 

• Enrolled in Bachelor’s of Science Computer Science or related field

Selected candidate will be subject to a pre-employment background investigation and must be able to obtain and maintain a Secret level DoD security clearance.

MIT Lincoln Laboratory is an Equal Employment Opportunity (EEO) employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, or genetic information; U.S. citizenship is required.

Requisition ID: 40963 

Job tags

Salary