Seminary Co-op
Location
Chicago, IL | United States
Job description
General Summary:
The Professional Bookseller is a highly trained bookseller overseeing processes and projects. While they do not supervise performance, they are responsible for the execution of and coordination of projects, tasks, and store priorities. The Professional Bookseller employs operational acumen to handle workflows. Professional Booksellers work 40 hours per week, are expected to remain current on store priorities and goals, and, in tandem with the leadership team, work to execute them. With a commitment to being a leader in the stores, the Professional Bookseller acts in accordance with institutional goals and serves as a resource to booksellers. The Professional Bookseller is not responsible for staff supervision, as defined by formal feedback in appraisals or performance documentation, both positive and constructive, but is accountable for the successful coordination of workflows, including setting guidelines for others and coordinating the work of fellow booksellers.
Responsibilities and Characteristics:
Provides excellent customer service in line with our character document
serves our community of readers with vibrancy, pride, and enthusiasm
represents the store's not-for-profit mission with devotion to excellent bookselling
displays acumen and priority in addressing customer service needs
consistently supports other booksellers in difficult customer situations, serving as a resource and leader in these moments
Demonstrates operational excellence and drives it among staff
effectively oversees operational systems and ensures tasks are completed, guided by critical thinking around the needs of the store
assesses and maintains workflows in alignment with the mission of the store and institutional goals, including reporting on progress across channels and sharing metrics central to project or task success
sets priorities within the purview of the role and works, in tandem with stores leadership, to maintain more significant commitments and reach institutional goals
takes in feedback and gives suggestions to the management team
develops, oversees, and executes special projects
exhibits accountability in communications
Evolves with the store and learns and thinks with a team
is responsible for developing expertise in the following areas of the store, including but not limited to marketing, text, finance, operations, training, events, purchasing, tech, and more
develops and leads training, providing consistent information and constructive guidance to others
takes the initiative to build durable solutions that can improve workflows and support booksellers
accountable for store systems and protocols with an eye toward the long-term future of the store
thinks, plans, and acts strategically as a part of the larger leadership team
Exhibits curiosity
takes the initiative to expand their knowledge and awareness of the stores' bookselling work and our modes of engagement with the community in keeping with our mission
serves as a leader in developing book culture and supports staff engagement; establishes strong relationships across the stores
exhibits interest and attention in all aspects of bookselling work, beyond individual purview, with a generosity of their expertise
awareness of our other services with an ability to identify new opportunities
engages our industry and communities at all levels and represents the stores in professional bookselling convenings, store events, publisher meetings, and beyond
Acts in the best interest of the organization
Other related duties as assigned
The Seminary Co-op Bookstores are equal-opportunity employers. All full-time positions are benefits-eligible, including medical, vision, and dental. The pay range for this position is $18/hr - $18.50/hr.
Non-exempt Status; reports to Manager. Candidates should submit their resumes and cover letters to [email protected] by Monday, March 25th.
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