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IT Support


DivIHN Integration Inc


Location

Saint Paul, MN | United States


Job description

For further inquiries regarding the following opportunity, please contact one of our Talent Specialists

Divya | 224 369-2969

Sivanesan | 224-369-0756

Title: IT Support

Location: St Paul, MN

Duration: 8 Months

Description
This position is for the Computer Systems Engineering team in Research and Development with the Software Development team at Client. We are looking for a talented individual to join the team as an R&D Technician working within product development. The position will assist with the Computer Systems Development team in the configuration, installation, and deployment of systems for the Client.

Duties and responsibilities:

  • Configuration, installation, and deployment of software to Client workstations and laptops
  • Create, update, and track issues in the Client's issue management system
  • Provide input to the documentation of product development and production procedures
  • Perform quality assurance checks on issues and computer systems
  • Collaborate with the software development team to document, track, maintain, and perform associated tasks as required

Years of Experience: Preferred 1 to 2 years' experience in engineering, computer science, information technology, or related fields.

Education: Preferred minimum of Bachelor's degree in engineering, computer science, information technology, or related fields. Experience will be considered in lieu of degree.

Required Qualifications:

  • Experience with Microsoft Windows or Linux Operating System installation and configuration, including driver troubleshooting OS enhancements, and software installation
  • Detail-oriented with the ability to follow written procedures and document progress on tasks
  • Experience working with issue management systems to create, triage, and track issues
  • Familiarity with performing quality assurance checks on computer systems
  • Organized and on time with the ability to follow through on tasks and work in a structured process environment
  • Strong analytical and problem-solving skills

Preferred Qualifications:

  • Experience working with high-end workstations, laptops, network hardware, internal cards like frame grabbers and external accessories like printers, monitors, touchscreens, etc.
  • Familiarity with Word, Visio, and similar documentation tools
  • Familiarity with writing and running test procedures
  • Capable of producing polished, detail-oriented written technical documentation
  • Familiarity with OS patching
  • Familiarity with software revision control systems.
  • MS Office and documentation systems experience preferred
  • Windows and Linux operating systems experience highly preferred

Interview:2 Rounds 1 Onsite 1 Video

Notes

  • Entry level
  • 0-2 years experience with Bachelor 4+ years of experience
  • Deployment, maintenance, and testing of systems
  • Quality and testing assurance checks
  • Development of processes for deployment and testing of processes
  • Able to follow written protocol required
  • Detail orientated
  • Update and track issues, need good documentation skills

About us:

DivIHN , the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.

DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.


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