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Location

Tacoma, WA | United States

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Job description

About Us:

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Location Description:

Welcome to Hotel Murano, nestled in the heart of Tacoma, WA, and proudly part of the Pyramid Global Hospitality portfolio. With 319 well-appointed guest rooms and an impressive 30,000 sq ft of meeting space spread across 19 versatile rooms, Hotel Murano isn't just a place to stay—it's a dynamic space that blends luxury with career opportunities.

In the vibrant city of Tacoma, Hotel Murano reflects the work culture fostered by Pyramid Global Hospitality, where professional growth and seizing opportunities are at the forefront. As a member of the Pyramid Global team, you'll enjoy benefits such as a 401k with a company match and recognition programs designed to celebrate your achievements.

Join us at Hotel Murano, where your role extends beyond the conventional 9-to-5. It's about being part of a professional team that understands Tacoma's unique energy while supporting your individual career journey. Your pathway to a fulfilling career in the Pacific Northwest begins here. Welcome to a professional environment within Pyramid Global Hospitality that encourages your personal and professional development!

Overview:

PRIMARY PURPOSE OF THE POSITION: Through proactive and reactive sales efforts, the Group Sales Manager is responsible for meeting and exceeding sales goals primarily in the Group market across all market segments. This position will focus on a sales plan and strategy, client development, managing key relationships, identifying new target markets and sales product with the goal of meeting and exceeding revenue goals. Additionally, the Group Sales Manager will be responsible for identifying key market trends, industry best practices in the wedding and social market.

 

ESSENTIAL FUNCTIONS: (This list of essential functions is not exhaustive and may be supplemented and changed as necessary.)

 

• Work with Director of Sales to determine annual sales call and revenue goals, develop and implement strategic sales plan to support goals.
• Establish individual sales plans and goals for assigned market segments
• Solicit and secure new business in assigned market segments to drive group revenue to the hotel.
• Make outside sales, prospecting and telephone sales calls to venues, organizations and be established in all potential Group market segments.
• Develop the existing customer base as well as acquire new accounts to expand our account base for all three hotels.
• Assists with the development, implementation, and management of group promotions in conjunction with overall sales and marketing plan.
• Develop expertise in assigned Group markets. (i.e. expertise in the Corporate, Citywide convention blocks, Wedding/SMERF as well as other group markets and be established as a leader in the community)
• Work with property Sales Team and area Provenance Sales Team to develop and maintain knowledge of market trends, competition, and customers. Collaborate with teams for customer acquisition and retention.
• Participate in sales presentations, property tours, customer meetings, and business review meetings with team.
• Participate in trade shows, conventions, and promotional events within the hotel, the industry and customer organizations.
• Understand the competitive landscape and how to maintain leadership position given market and economic changes. Adjust sales plan and strategies accordingly.

• Conduct regular client visits and participate in industry events with other sales manager and DOS.

• Develop and maintain best practices, policies, and service initiatives to achieve optimal sales service and client retention.
• Supervise and develop proposals and contracts to meet client needs, as well as financial goals.
• Conduct site inspections for clients as necessary to secure business.
• Attend pre-con and post-con meetings as needed.
• Maintain daily communication and/or weekly reporting with management in regards to potential new business, lost business, sales activities, customer and operational issues.
• Maintain accurate and timely account activities and relevant contact information in the properties Sales/Catering system per established standards.
• Perform other duties, projects, and reports as assigned by the Director of Sales and Corporate Office as deemed necessary to the growth of the business.

 

SUPERVISORY RESPONSIBILITIES: Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Works directly with the Director of Sales on the performance goals and objectives of the Sales Coordinator and developing the skill set of other associates through training, mentoring, and leadership.

 

QUALIFICATION REQUIREMENTS: The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

 

• Ability to handle sensitive, confidential information discreetly and professionally
• Ability to identify sales opportunities.
• Excellent problem-solving and customer service skills, including the ability to problem solve without direct supervision
• Excellent time management and organizational skills
• Excellent verbal and written communication skills
• Strong ability to track actions and follow through on processes
• Strong computer skills; proficiency with Microsoft Office Suite (Outlook, Word, PowerPoint, Excel)
• Strong detail orientation; ability to set priorities, multi-task and meet deadlines
• Understand the competitive landscape and how to maintain leadership position given to market and economic changes. Adjust sales plan and strategies accordingly
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger.

 

EDUCATION and/or EXPERIENCE: High school diploma or general education degree (GED); or one to two years related experience/training; or equivalent combination of education and experience. Four-year degree and previous hotel experience preferred.

• Previous experience in a 4 to 5-star hotel along with the quality and services expectations associated with the luxury market.
• Requires a minimum of 2 years’ hotel sales experience with in the Corporate market segment as well as strength in the local and Corporate market.
• Requires knowledge of advanced sales techniques & yield management.
• Requires highly developed customer service skills.
• Delphi or other Sales & Catering Software program experience preferred.
• Multilingual skills are preferred but not required.

 

TRAVEL REQUIREMENTS: Position requires some travel, both local and out of state. Must have own reliable transportation and possess a valid state driver’s license in order to make sales calls.

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Salary