Montgomery College
Location
Rockville, MD | United States
Job description
Under general supervision or direction, incumbents in this job class are responsible for receiving emergency and routine communications regarding incidents impacting the safety and well-being of students, faculty, staff, visitors, and property.
Contacts and interactions include facilities/public safety staff and management, College leadership, staff, students, visitors, and first responders.
List of Functions:
Receives and calmly responds to routine and emergency calls for police, fire, medical or other situations via telephone or radio. Determine nature and location of incident, dispatch assign campus officers, local police, fire, medical personnel or other emergency units as necessary. Researches and provides information for officers and callers. Monitors local police/fire/ems/ emergency and weather incidents. Uses various systems to enter and retrieve information, and document calls/incidents. Monitors campus-wide security and fire systems, CCTV, and building/classroom access. Serves as point of contact between campus officers and external agencies during emergencies. Operates various radio, consoles, telephones and computer systems. Maintains working knowledge of the campus geography and surrounding area to direct emergency personnel. Performs other related duties as assigned or appropriate.
Required Knowledge, Skills, and Abilities:
Effective verbal and written communication skills.
Effective skill in following established policies and procedures.
Ability to handle stressful situations and information exchanges in a fast-paced environment.
Ability to maintain confidential information.
Ability to operate computers, phones and work with Microsoft Office and other software databases.
Ability to work cooperatively with all levels in the College community.
Ability to handle stressful information, situations and information exchanges in a fast-paced environment.
Commitment to working within a diverse environment and interact collegially with individuals of different backgrounds.
Ability to elicit appropriate questions in order to gather and disseminate accurate and precise information.
As a condition of employment, the following are required at the time of hire:
Successful completion of a background check and degree verification (if applicable).
For international degrees, you must provide US degree equivalency verified by a nationally recognized credential evaluation service.
Job tags
Salary
