Location
Grand Rapids, MI | United States
Job description
The Assistant Manager is responsible for assisting with overall store operations in order to maximize guest services and store profitability. The Assistant Manager will aid in fostering a coaching environment where employees want to excel and are recognized for their achievements. The Assistant Manager will be scheduled to work separate shifts/days from the Store Manager with the exception of one day a week. He/she will oversee store operations in the absence of the Store Manager.
Cultivate a G•U•E•S•T in Mind Culture.
- Focus on guest service specifically greeting and plus selling.
- Be a leader.
- Be committed to the guest.
Responsibilities:
- Provides prompt, courteous customer service by discovering guests’ needs with management support.
- Assists in planning and preparing schedules.
- Prepares shift reports and/or other reports as required by management. Completes DSR and shift analysis reports.
- Assists and supports management in calculations of food consumption, and requests purchases of food products, supplies, and equipment, as required.
- Ensures accuracy of gasoline pump readings.
- Supports in the cleaning of shelves, drives, dispensers, restrooms, store interior/exterior, and other designated areas.
- Assists management in maintaining the building, equipment, and grounds.
- May assist in analyzing financial data including but not limited to; profit and loss statements, shortage to identify business opportunities, and increase in sales.
- May assist in analyzing food service results and trends to determine the proper action plans, leverage the store's food sales, and address areas for improvement. Assists management with ordering and vendor check-in.
- Works under the direction of the Item Level Inventory Specialist with inventory audits. Contributes to price counting inventory, pricing, stocking, and rotating merchandise.
- Conducts competitor's survey at the direction of management using a personal vehicle.
- Effectively reacts to and reports customer complaints tactfully and promptly.
Knowledge and Skills:
- Demonstrated leadership and customer service skills and competencies. Proven success developing team members. Demonstrated ability to use P&L and store reports to affect change. Ability to read and interpret documents such as rules, operating and maintenance instructions, and procedure manuals. Excellent oral and written communication and intrapersonal skills. Ability to write routine reports and to speak effectively before customers and employees. Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions, and decimals. Ability to exercise sound judgment and work with minimum supervision. Proficient computer knowledge (Microsoft products preferred Word, Excel).
Physical Functions:
- Must be able to stand and/or walk for a full shift.
- Ability to occasionally lift and/or carry up to 50 pounds from ground to overhead, and/or 60 pounds from ground to waist level, up to thirty minutes of workday (i.e., to assist in stocking/maintaining inventory levels).
- Ability to push and pull with arms up to a force of 128 pounds (i.e., utilizing a hand truck.)
- Ability to bend at the waist with some twisting up to one hour of the workday.
- Ability to grasp, reach and manipulate objects with hands up to all day. This handwork requires eye-hand coordination and may require bilateral coordination of hands, up to four hours of the workday.
- May be required to climb a ladder and/or stool, kneel or crouch to store or retrieve materials, and/or place or remove signs.
Work Schedule:
- Committed to work assigned hours.
- Must be able to work flexible hours (night, weekends, holidays, and perhaps on-call duty.)
- Stores operate 24 hours a day, 7 days a week.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. Essential functions are job duties that an employee must be able to perform with or without reasonable accommodation. All of the responsibilities listed above are considered essential job functions to this position.
This job description is subject to change at any time.
Job tags
Salary
$16 - $17 per hour
