Whitewater Amphitheater
Location
New Braunfels, TX | United States
Job description
Job Type: Part-Time Employee
Job Title: Merchandise Manager
Reports to: Production Manager
OVERVIEW
The Merchandise Manager oversees the successful operation of both venue and artist merchandise. As a brand ambassador to Whitewater, the Merch Manager serves as the primary liaison between the artist merchandising representative and the venue, providing them with an informative advance and a great on-site experience designed to maximize their sales and the guest experience. The Merch Manager is also responsible for selling venue merchandise on-site and fulfilling online. The optimal candidate has a magnetic, outgoing personality, is meticulous with details, and can take both a creative and analytical approach to sales. This position is for the 2024 concert season and will require a commitment to be available for all concert events on nights and weekends throughout the spring, summer, and fall for the duration of the season, as well as maintaining a flexible schedule to be available for advancing, hiring and training, inventory, and shipping and receiving, as required by the position.
RESPONSIBILITIES
• Execute seasonal business strategies and in-venue merchandising to support and maximize sales
• Maximize space, set up queues, and ensure all merchandise areas are safe, clean, and well-organized.
• Build and maintain venue merch display and inventory for optimal sales.
• Manages all venue-owned merchandising equipment and inventory and ensures proper working condition
• Maintain and update online store operations to include inventory, customer communication, and fulfillment
• Quickly and carefully fulfill each guest’s order while providing outstanding customer service in a friendly, welcoming demeanor at all times that meet or exceed customer service standards.
• Serve as a liaison between artist representative and venue management to advance all merch operations for upcoming event
• Oversee any inventory procedures
• Support successful sales operations by hiring, training, and mentoring additional merchandise sellers as needed to ensure an exceptional experience for all guests and artist representatives.
• Complete all required reports promptly, including artist settlements, venue reconciliation, inventory, and payment requests.
• Ensure team compliance with Whitewater Amphitheater policies and procedures, as well as any health and safety regulations
• Follow all venue policies including social media policies.
• Report all incidents, accidents, needed repairs, and customer feedback to the General Manager at the end of each show.
• Other duties as assigned by venue or production management.
REQUIRED SKILLS & ABILITIES
• Possess outstanding written, verbal, and documentation skills.
• Be proficient in professional communication standards.
• Possess excellent interpersonal skills.
• Ability to work with the public and possess conflict-resolution skills
• Be a self-starter with the ability to work independently with minimal supervision.
• Be highly organized and have meticulous attention to detail.
• Be outgoing, friendly, and personable.
• Be extremely reliable, dependable, and responsible.
• Be professional and courteous with a positive attitude.
• Exercise extreme discretion and confidentiality.
• Ability to effectively communicate in English.
• Ability to exercise composure and handle multiple priorities in fast-paced and potentially stressful situations.
• Ability to problem-solve and quickly and effectively diffuse problematic situations.
• Possess excellent sales skills.
TECHNICAL REQUIREMENTS & QUALIFICATIONS
• Proficiency with Google Suite including Google Drive, Gmail, Google Docs, and Google Sheets and/or the Microsoft Word equivalents to complete all work.
• Proficient in handling cash and processing payments on a variety of processors.
• Basic business proficiency with an understanding of the importance of forecasting and timely reporting
• Must be knowledgeable or willing to learn to work with touch screen systems, payment processors, computers, money counting machines, and other office or event equipment as necessary.
EDUCATION & EXPERIENCE
• Previous event, venue, or artist merchandising experience preferred.
• Previous customer service in a hospitality-forward environment preferred.
• High-volume retail experience is desirable in the absence of event or venue experience.
• An appropriate attitude and interpersonal skills will take precedence in the hiring process.
• Candidates with documented prior experience will take preference.
PHYSICAL DEMANDS & WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
While performing the duties of this job, the employee is regularly required to stand for prolonged periods; climb stairs; walk various distances on both paved and uneven terrain; use hands and fingers; reach and lift with hands and arms; bend, twist, crouch, or kneel; and talk or hear. The employee may be needed to lift or move up to 50 pounds using appropriate lifting methods. Specific vision abilities required by this job include close vision, peripheral vision, and color vision.
While performing the duties of this job, the employee may regularly be exposed to wet conditions, cold weather, wind, dust, dirt, humidity, and extreme heat. The noise level in the work environment is usually moderate to loud. Employees may be exposed to flashing or strobing lights while on site.
NOTE:
This job description in no way states or implies that these are the only duties to be performed by the employee. Employees are required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at-will” relationship.
EQUAL OPPORTUNITY EMPLOYER:
Whitewater Amphitheater is an Equal Opportunity Employer and does not discriminate based on age, gender or gender identity, race, religion, sexual orientation, disability, or other identifiable characteristics. We strive to promote and celebrate diversity and are committed to creating an inclusive environment.
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