Contact Center Representative

Location

Marshall, MI | United States

Job description

Are you ready to join a dedicated and supportive group of Contact Center Representatives? We are seeking a patient, experienced individual for our Contact Center team at Marshall Community Credit Union.

What the job entails:

- Working with credit union members over the phone to provide service, solutions, and education with the end goal of helping them achieve their financial goals.

- Explaining products and services to members, responding to member concerns, and directing phone calls to the appropriate areas.

- Troubleshoot and resolve member and internal inquiries in a timely, friendly, and accurate manner.

- Identifying opportunities to expand member relationships by utilizing our technology resources and products and services.

Is this you?

- You're someone who likes to help others using their organizational knowledge and understanding of internal systems.

- You like to work in a "heads down" role where you can complete your tasks systematically.

- You function best in a stable and defined workplace where you can focus on what you do best.

- You enjoy working in a team-driven environment.

What's in it for you?

- Opportunities for growth and development, because we believe in investing in our employees, and because we need someone to take over when the boss eventually retires to a tropical island.

- A wonderful team that will support and encourage you.

- A competitive salary - money can't buy happiness, but it can buy a lot of cool stuff.

- An uncapped sales incentive program. You read that right - unlimited opportunity for income beyond your base pay.

- Excellent employee benefits - medical, dental, vision insurance, short- and long-term disability, life and AD&D, and a 401k with a generous match.

- A whole host of unique credit union employee benefits like discounted interest rates and loan origination fees and free checks. Who doesn't love free checks??

- Free coffee in the break room - because caffeine is brain fuel.

If you think you have what it takes to be a part of our Contact Center, please submit your resume. Team MCCU might be your next professional step up.

Want to know more about MCCU?

Marshall Community Credit Union (MCCU) was established in 1951 and is a full-service financial institution proactively promoting the credit union philosophy of "people helping people." We provide high earnings on savings, low rates on loans, no annual fee credit cards, and affordable home financing along with a complete array of financial services designed to benefit our members. Our staff is committed to meeting whatever needs our members may have.

We strive to hire only the best and brightest--we hope that's you! We believe that our great pay, generous benefits, numerous employee discounts, and opportunities to succeed and grow are desirable and beneficial to our employees. Our open-minded management team encourages self-development and strives for your success.

If you are interested and qualified for this position, we invite you to apply today!

Job tags

Salary

$16.5 - $20.5 per hour