Location
Sunnyvale, CA | United States
Job description
job summary:
Additional Details:
- Hybrid scheduled - Required to come onsite 2-3 days a week to Sunnyvale location
Description:
- Responsible for defining, enforcing and promoting policies and programs to ensure best in class Customer Experience and hence drive Customer Satisfaction across our marketplace business.
Core Functions include:
- Design and build reports, scorecards and dashboards
- Data mining including heavy text mining for gaining insights from text
- Generate insights, trends and actionable recommendations, leading to implementation of initiatives and projects
- Ability to build relationships and work cross functionally within partners teams (including Business Intelligence, Customer Care, Customer Experience, Business Units) Position Description
- This position is responsible for the operation of a department.
- An individual in this position will be expected to perform additional job related responsibilities and duties as assigned and/or necessary.
- Manages the development and execution of cross-functional projects (for example, systems, reporting, analytics) and analytics initiatives for Global Marketplace by partnering with business to determine needed capabilities to support global business strategies
location: Sunnyvale, California
job type: Contract
salary: $49 - 59 per hour
work hours: 8am to 5pm
education: Bachelors
responsibilities: - Design and build reports, scorecards and dashboards
- Data mining including heavy text mining for gaining insights from text
- Generate insights, trends and actionable recommendations, leading to implementation of initiatives and projects
- Ability to build relationships and work cross functionally within partners teams (including Business Intelligence, Customer Care, Customer Experience, Business Units) Position Description
- This position is responsible for the operation of a department.
- An individual in this position will be expected to perform additional job related responsibilities and duties as assigned and/or necessary.
- Manages the development and execution of cross-functional projects (for example, systems, reporting, analytics) and analytics initiatives for Global Marketplace by partnering with business to determine needed capabilities to support global business strategies
- Evaluating existing systems capabilities and identifying strategic gaps
- Determining systems solutions that are sustainable
- Developing project plans based on business needs
- Working with project stakeholders to ensure alignment on project strategy and results
- Driving projects to completion and presenting results to leadership.
- Analyzes and interprets information to improve business efficiency and effectiveness by identifying industry data trends (for example, reputational metrics, seller scorecard indicators) and benchmarks
- Designing, coordinating, and implementing new reporting, analysis, and data-management solutions
- Providing guidance and advising on next steps based on insights objectives and research
- Proposing improvements for strategic and tactical initiatives (for example, driving experience scores, increasing reputation measures) and promoting the application of insights to support departmental and leadership decisions and goals.
qualifications: - Experience level: Experienced
- Minimum 3 years of experience
- Education: Bachelors
skills: - customer relations
- Business Intelligence
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
[email protected].
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
Applications accepted on ongoing basis until filled.
Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Job tags
Salary
