Insight Global
Location
Camp Hill, PA | United States
Job description
Job Description
Insight Global is looking to add a Help Desk Technician to our client's team in the Camp Hill, PA area. This person will be the main POC for the entire PA location for all client employees and other IT departments along with being responsible for assisting internal employees and subcontractors with equipment set ups, returns, and equipment trouble shooting needs. At the beginning this person will be mostly responsible for rebadging employees who are starting to come on site. Daily, this person will be expected to handle 20-30 tickets, 7:30-11 being there busiest time of the day answering service calls. This person will also be expected to multi task while assisting employees with issues such as entering data into excel, responding to emails, running reports to see what licenses need to be removed or assigned to computers or user accounts, and shipping out equipment. The other portion of the day consists of assembling 20+ laptops a day for new employees and leading Zoom calls with subcontractors on how to set up their equipment before their first day. This person will be helping open up a new location in PA and joining a team one other tier I/II individual This role will be 3- 4 days on site with some flexibility. There will be some optional travel but not mandated.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] .
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Skills and Requirements
Bachelors Degree
2+ years of experience as a help desk technician
MS Office Suite experience (ability to manipulate data within Excel)
Active directory experience
Desktop support experience (hands on with laptops/computers)
Experience supporting VMWare and VDI
Strong communication skills and ability and interest communicating with end users Networking background
ServiceNow experience
O365 experience null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].
Job tags
Salary
