Mililani Town Center Pet Clinic
Location
Mililani, HI | United States
Job description
Receptionist Essential Responsibilities:
- Provide top-notch customer service
- Respond to telephone calls,business emails & faxes
- Strategically schedule and manage appointments and procedures
- Triage urgent or emergency phone calls
- Handle requests for prescriptions & food refills
- Prepare for appointments
- Explain estimates and discharge instructions
- Input charges for heartworm/flea and tick medications and any OTC food and products
- Collect and process payments and receipts
- General office cleaning,including but not limited to keeping reception desk area and lobby organized and sanitary
- Values providing a strong standard of care for the patient
- Maintain a professional appearance (clothes and attitude)
- Prepare and maintain medical records
- Check-in clients/Monitor client flow from check-in to discharge/Monitor schedule
- Client follow up calls / confirmation calls
- Managing record requests between other hospitals and specialty practices
- Fill prescriptions
- Client education
- Understand vaccinations, basic lab tests, common diseases and treatments, medications and pet behavior
- Maintain proper documentation in the electronic medical record & charts
- Relay appropriate information to/from clients to doctors and/or management team members
- Computer skills: Able to use Windows based computer systems, word processing, email, web search and other skills needed to effectively use the practice management software program
MINIMUM QUALIFICATIONS:
- Responsible & reliable
- Positive team member
- Strong,clear communicator
- Values providing a quality experience for the client
- Self starter who takes initiative
- Able to prioritize tasks
- Able to multi-task & handle busy situations
- Attention to detail
- Adaptable,open to learning new information & skills
- Professional appearance and ethic
- Has a minimum of 2 years of previous experience working as a veterinary receptionist or in a similar customer service role or medical office is preferred
- Has knowledge of veterinary or medical terminology
- Computer skills including Google docs,microsoft,email,scanning and fax
- Ability to handle dogs and other animals in a calm and compassionate manner
- Basic understanding of pet care
EXPERIENCE :
- Veterinary experience: 1 year (Preferred)
- Customer service: 1 year (Preferred)
WORK SCHEDULE : Days, Evenings, Weekends, and Holidays.
If Interested please send us an email ( [email protected] ) with your resume attached!
Job tags
Salary
