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Location

Ames, IA | United States

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Job description

About Us:

LOF-Xpress™ Oil Change is a local, family-owned business that has been serving Ames, Ankeny, Waukee and the surrounding communities for over 10 years. We strive to deliver Fast, Friendly & Honest! service to every single customer. We are committed to integrity, focused on quality, and have a passion for customer service.

If you want to be part of our fast-paced, motivated team, LOF-Xpress would like to speak with you.

What to Expect:

• A fun, fast-paced environment.
• Competitive wages and opportunities for advancement.
• A commitment to continuous learning, coaching, and development.

Requirements

Job Responsibilities:

• Create a welcoming experience for each customer by greeting each individual
• Work at a fast pace to meet speed expectations for LOF Xpress Services
• Tailor each guest experience based on the customer’s preference. Follow cues given by the customer to discern the needed approach
• Be knowledgeable on the services available at LOF Xpress and explain options clearly to customers
• Promote team work and a professional environment for co-workers, vendors and customers
• Communicate proactively and effectively with customers and co-workers through speech and writing

• Be willing to cross train and work in other areas as needed
• Maintain the facilities by assisting clean-up tasks between assigned vehicles and at the end of shifts
• Dress professionally, according to LOF Xpress policy and standards
• Maintain organization of tools and devices throughout the facility
• Assist with exterior maintenance of the facility to promote guest and team safety
• Become knowledgeable on LOF Xpress technology and be able to execute tasks using such technology
• Able to cashier and operate the point of sale system when needed
• Work a varied work schedule based on customer demand and store hours
• Work quickly, efficiently, and safely to deliver quality service to our customers
• Follow all safety procedures as described in the handbook and safety manuals and other postings
• Proven ability to complete tasks independently and with little supervision
• Report to all shifts on time when scheduled
• Follow procedures accurately and with attention to detail and understand how to appropriately prioritize tasks
• Display proficiency in sales and service reviews
• Training requirement include all Team Member proficiencies as well as understanding mechanical aspects of warranties, choosing a training path: People Leadership, Trainer, or Technical Subject Matter Expert
• Serve as a trainer for new team members
• Proven ability to problem-solve and critically think through issues that may arise during the service of a customer vehicle
• Be cross-trained and willing to work in all store positions.
• Be able to handle and deescalate customer complaints and warranties
• Other duties as assigned

Job Requirements:

• Preferred experience includes at least 6-12 months in an automotive technician or lube technician role for the Senior Technician position or 2-6 months for the Technician position
• Familiarity with technology and word processing
• Education - High school diploma preferred.
• At least 18 years of age

A current, valid drivers license is required.

Physical Demands and Work Environment:

• Extended periods of time standing on hard surfaces, such as concrete floors
• Exposure to loud noises and fumes
• Exposure to outdoor conditions such as heat, cold, rain, and snow
• Frequent need to push, pull, climb (stairs, step stools, ladders), bend at the knees and waist, twist at the waist, turn head-neck-shoulders; raise and hold arms overhead, grasp and hold tools and other items with your hands
• Ability to lift and move work-related items up to 50 pounds

Benefits

• Competitive pay commensurate with experience/qualifications between $16-20 per Hour
• Competitive Benefits
  • Medical, Dental, and Vision after a waiting period
  • Paid Time Off
  • 401(k) Retirement
• Comprehensive on-the-job training is provided for all departments/levels
• Ability to use facilities to work on personal vehicles and purchase available automotive parts at cost through Arnold Motor Supply
• A development culture with a focus on promoting from within

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Job tags

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Salary