Walmart Inc.
Location
Bentonville, AR | United States
Job description
Manager Customer Insights & Strategy for W+
At Walmart, we pride ourselves on knowing our customers and connecting with them better than any other company. We interact with our customers across more categories than any company in the world. The Manager Customer Insights & Strategy is a thought leadership role that offers you the opportunity to utilize your market research skills to bring the objective voice of the customer to Walmart+, a top company priority. In this role, you’ll be a key contributor to the end-to-end knowledge, analysis, and action-driving insights to enhance the Walmart+ membership value proposition, grow and retain the membership base, and build deeper engagement with our customers.
About Walmart Marketing
Named Ad Age’s Marketer of the Year in 2022, you’ll join an internationally recognized team of thinkers, creators, and problem solvers passionate about helping people save money and live better.
Walmart Marketing is a dynamic, multidimensional organization dedicated to redefining how the world shops through impactful creative and fast-paced innovation – all grounded in customer insights and brand strategy. We live out our company values each day while striving to exceed customer expectations and drive growth for the company.
Our Customer Insights and Strategy team has flexibility on location, for most of our openings, you can live within driving distance to one of our hubs for this role: Bentonville, AR, Hoboken, NJ, or San Bruno, CA. We’re moving toward 3 days in the office per week, with flexibility.
What you will do:
As the Manager, you will own the Walmart+ brand health tracker survey and create quarterly deep dives for the business. Leverage multiple internal resources such as Walmart’s Voice of the Customer platform to provide informed recommendations.
Partner closely with the W+ marketing and business teams , supporting their research needs across upper funnel, acquisition, and retention.
Support the business’s limited time offer and partnership strategy with consumer research as well as collating insights from secondary research reports.
Create and analyze member and consumer surveys using DIY platform tools like Decipher to answer research objectives and Walmart+ business needs.
Following new membership benefit or feature launches , leverage your consultative experience and thought leadership skills to identify, plan and prioritize primary research for potential optimizations. This may include quantitative or qualitative research.
Support the Associate Director, Customer Insights and Consulting to lead multiple consumer research projects (Qualitative and Quantitative) simultaneously to meet business needs across functions.
Work closely with the broader W+ CIS analytics and data science teams to identify key customer behaviors and leverage your research skills to deep dive into the whys and psychology of those behaviors
This Manager of Customer Insights and Strategy is well suited for you if you:
Have 4-6 years of qualitative and quantitative customer insights experience with an interest in innovative techniques and methods
Experience building presentations of actionable insights based on qualitative and quantitative consumer research
Demonstrate outstanding communication and story-telling skills
Have excellent leadership, problem solving, collaboration, critical thinking, and project management skills
Can work effectively and proactively within a matrixed functional organization in partnership with both internal and external business partners
Possess an agile, curious, and self- motivated mindset which translates into a desire for continuous improvement
How you’ll thrive at Walmart:
Performance-based incentive awards
401k with company match
Discounted employee stock purchase plan
Paid parental leave,
New surrogacy & adoption benefits
Unlimited Flex Time Off
Working alongside a diverse group of collaborative and innovative team members
Opportunity for growth and development across several areas of the Fortune 1 organization
And much more
Equal Opportunity Employer
Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.
Who We Are
Join Walmart and your work could help over 275 million global customers live better every week. Yes, we are the Fortune #1 company. But you’ll quickly find we’re a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world’s most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you'll discover why we are a world leader in diversity and inclusion, sustainability, and community involvement. From day one, you’ll be empowered and equipped to do the best work of your life. careers.walmart.com
At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see . Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at . The annual salary range for this position is $104,000.00-$202,000.00 Additional compensation includes annual or quarterly performance incentives. Additional compensation for certain positions may also include: - Regional Pay Zone (RPZ) (based on location)- Stock equity incentivesOutlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Bachelor's degree in Business Administration or related field and 2 years' experience in marketing research, data analytics, consulting, or related field OR 4 years' experience in marketing research, data analytics, consulting, or related field.Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
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