Help desk analyst

Location

Grafton, OH | United States

Job description

Full job description

Job Position- Help Desk Analyst

Locations- State of Ohio (offices)

Interested candidate's can be shared their resume's at [email protected]

1 to 3 years field experience Preferred Education: 2 year associates degree or equivalent technical study. Role Description: • Provides technical assistance, support, and advice to end users forhardware, software, and systems. • Provides hands-on technical assistance to business and technical users. • Investigates and resolves computer software and hardware problems of users. • Serves as a contact for level 1 support. • Serves as a contact for users having problems using computer software,hardware, and operating systems, and escalates as necessary. • Determines whether problem is caused by hardware, software, or system. • Answers questions, applying knowledge of computer software, hardware,systems, and procedures. • Talks with technical and non-technical co-workers to research problem andfind solution. • Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions. • Experienced with a variety of call-tracking software and systems. • Reads trade magazines and engages in independent study to maintaincurrent industry knowledge. • Follow quality standards, and displays strong customer service skills. • Ability to work in a team environment. • Complete assigned tasks. • Strong communication skills; both written and spoken.

Job Type: Contract

Pay: $19.98 - $35.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Help desk: 3 years (Preferred)
• Windows: 3 years (Preferred)

Ability to Commute:

• Grafton, OH 44044 (Required)

Ability to Relocate:

• Grafton, OH 44044: Relocate before starting work (Required)

Work Location: In person

Job tags

Salary