Employee Support Administrator

Location

Coppell, TX | United States

Job description

Earn $15 to $17/hour
Summary
The Employee Support Administrator is responsible for maintaining an online ticketing system for employees seeking assistance from a variety of departments including Human Resources, Payroll, and Recruiting, among others. The Employee Support Administrator is responsible for tracking these matters, distributing this information to appropriate parties, and providing outstanding support to all employees. Additionally, the Employee Support Administrator will handle employee questions, investigate as needed, and provide solutions for employees in a timely fashion. The Employee Support Administrator must operate confidentially and efficiently with keen attention to detail in all tasks.
Essential Duties




Investigate and resolve payroll discrepancies




Assist with legal investigations




Verify employee records and consult departments in the event of a discrepancy




Liaise with the HR Department, Operations management, and PEO representatives to ensure accurate information for payment




Manage the online ticketing system in relation to department-wide email boxes




Answer employee questions and concerns, investigate as needed, and provide timely resolution and guidance to employees




Other tasks and duties that may arise to meet Driveline's business needs




Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.




Ability to maintain confidentiality in all matters




Strong organizational and planning skills




Ability to collect and analyze information from a variety of sources




Strong problem-solving skills




Keen attention to detail




Exceptional data entry skills




Excellent written and verbal communication skills with a customer-service orientation




Ability to work independently or as a team and manage stress effectively




Education and Experience Requirements




High School Diploma or equivalent




Experience with Payroll preferred but not required
Employment Type: Full-Time
Salary: $ 15.00 17.00 Per Hour

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