Location
King of Prussia, PA | United States
Job description
TITLE: Banquet Server
DEPARTMENT: Banquets
REPORTS TO: Banquet Manager
Who We Are:
Wurzak Hotel Group is a leader in vertically-integrated hospitality, and we’ve successfully developed and managed a growing portfolio of top tier branded assets throughout some of the most pivotal moments in the last three decades- proving our position as one of the industry’s premier hotel investment groups. We are a premium hotel portfolio and a great core management team, with hotels currently under construction and robust acquisition pipeline, looking to build out our above-property support functions.
Mission Statement:
To deliver memorable experiences and create meaningful moments in the lives of our guests and team members.
What We Offer:
Generous PTO and Holiday Pay
Competitive Wages
Employee Recognition Luncheons
Job Summary:
The Banquet Server will set up and prepare banquet room for banquet functions. The Server will also serve and bus tables as well as clear and tear down banquet rooms at the end of the function. They are responsible for proper table set-up, table service for guests, and knowledge of menu to be served. This person will apply all safe food handling principles as they pertain to this position.
General Requirements
Primary duties and responsibilities include, but are not limited to, the following:
- Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items, and safety hazards to management.
- Reports any deviations from policies, procedures, brand standards and regulations to management.
- Complies with all guest service basics such as uniforms, name-tags and proper guest greeting.
- Knowledgeable on hotel facilities and services to assist guests as appropriate.
- Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.
- Impresses guests with quality and timely service in a pleasant and friendly manner.
- Maintains complete knowledge of and comply with all departmental policies/service procedures/standards; maintains complete knowledge of correct maintenance and use of equipment. Uses equipment only as intended.
- Anticipate guests and fellow team member needs, respond promptly and acknowledge all guests and team members, however busy and whatever time of day; be familiar with all Hotel services/features and activities to respond to guest inquiries accurately.
- Respond in positive, calm tone to guest and team members at all times.
- Resolve guest complaints, ensuring guest satisfaction.
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
- Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors and intoxicated persons.
- Transport necessary supplies from storage areas to service area.
- Fold napkins, set linen/skirting on tables.
- Set tables according to service standards.
- Set up all condiments and beverages.
- Ensure a sufficient supply of all silverware, glassware and chinaware for service.
- Greet guests as they arrive and assist them with seating at tables.
- Monitor surrounding and report concerns to supervisor.
- Open and serve wine/champagne bottles.
- Serve all food courses and beverage items to guests in accordance with function requirements and Hotel standards.
- Remove all tabletop items, linen and equipment from the function room as designated by function requirements.
- Set up, monitor, refresh and breakdown coffee breaks, receptions and buffet tables for specified functions according to group requirements.
- Complete closing side duties.
- Attend training, meetings, and other department events, as scheduled.
- All other duties as assigned by manager.
Education and Experience:
- High school diploma or GED
- One or more years of related experience
- Familiarity with hospitality industry practices preferred
Working Conditions & Physical Effort:
Work is normally performed in an interior hotel environment. While performing job duties, the associate speaks, listens, completes documents, processes requests and operates office equipment such as a telephone, calculator, computer, copier and fax. Physical requirements include extended periods of standing and/or walking, bending, reaching, pulling, pushing, kneeling, and lifting up to 50 pounds. The job requires close vision with or without corrective lenses.
Job tags
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