HVAC Counter Sales Representative

Location

Staten Island, NY | United States

Job description

As a Counter Sales Specialist you will be responsible for fulfilling customers HVAC/R product needs by providing HVAC/R information, technical support, and special ordering for customers while maintaining a team working environment.

What is Johnstone?

Johnstone Supply - New Jersey is an HVAC/R wholesale-distributor established in 1987. Currently there are nine branch locations in Northern/Central/Southern New Jersey and one in Staten Island New York. As we continue to expand, we are looking for individuals who love keeping up with the latest technology trends and can apply them to our industry. Join us if you’re not just looking for a job, but a long-term career to help facilitate your personal and professional growth.

​Essential Job Functions:

• Determines customer replacement HVAC parts, according to the inspection or verbal/description of the old part, and customer requirements.
• Provides customer product and service needs by performing tasks such as finding products using computer, catalog, telephone or other reference sources. Processes customer transactions by researching, entering and printing quotes; processing warranties, balances cash drawers; creates credit invoices; processes pick/pack orders; and processes will-call backorder notifications.
• Recognizes products most commonly purchased by customers; resolves commonly-encountered technical problems; responds to incoming sales calls; makes outgoing customer sales or service calls; and addresses customer complaints.
• Maintains knowledge of HVAC/R fundamentals and product lines by knowing the function of most products we carry, and where and how they are used; and knowing the vendors we carry and their respective lines.
• Sustains a team-oriented work environment by treating fellow employees and customers with professionalism, respect and attention to individual needs; and effectively communicating customer needs, product requirements, sales opportunities and personal issues to coworkers and management.
• Maintains a clean store, with a neat and orderly appearance and by conducting oneself in a professional manner.
• Remains alert at all times for suspicious customers and takes action accordingly.
• Experience with cashing out customers
• Performs other duties or tasks as may be assigned.

Education, Work Experience & Specialized Skills or Knowledge:

• High School Diploma and a Technical Diploma in HVAC/R or 3-5 years relevant experience in the HVAC/R field, preferred.
• ​2+ years’ experience in a wholesale environment in the HVAC/R industry preferred. Experience must include front counter waiting on customers.
• Familiarity with training assessment tools and data gathering methodologies such as surveys and focus groups.
• Proficient with computers looking up and cross-referencing parts/equipment and capacity to learn new software.
• Strong written and verbal communication and interpersonal skills, and the ability to work independently and/or with teams.
• Demonstrated ability to multitask, manage and prioritize multiple projects while working under pressure.
• Proactively seeks opportunities for optimizing processes and provides recommendations.
• Creative problem-solving skills and displays a sense of urgency.
• Must be a customer-oriented individual with the ability and skills to meet, greet and service customers. Also, is a team player able to achieve the goals and objectives as mandated by the Branch Manager.
• Polished and professional demeanor in person, online and via phone.
• Works well independently and in a team environment
• Excellent organizational skills.

In addition to being part of a company that will help you achieve your goals by continuous professional development, we also offer a comprehensive benefits package that includes competitive pay, holidays, paid time off, extensive insurance options, 401K with an employer contribution, tuition reimbursement and employee discounts.

What Benefits Do We Offer?

• Health Insurance- three plans to pick from
• Dental Insurance- two plans to pick from
• Vision Insurance
• Tuition Reimbursement
• Paid Time Off
• Holiday Pay
• 401(k)- employer match and profit sharing
• Employee Discounts
• Employer paid life insurance 

Job tags

Salary

$19 - $21 per hour