Insight Global, LLC
Location
New Castle, PA | United States
Job description
at Insight Global, LLC in New Castle, Delaware, United States
*Process all inbound telephone calls, emails, and tickets as assigned.
*Interface with outside vendors (Verizon and others) to assist in team/and customer support for field locations related to outages and telecom issues.
*95 % phone support, performing basic troubleshooting of network connectivity, infrastructure, and device issues.
*Basic troubleshooting of LAN / WAN issues
*Remote troubleshooting of desktop issues
*Thorough documentation and (when necessary) escalation of all incident
Skills and Requirements
- 2 Years of Service Desk experience addressing tier 1 or tier 2 IT support issues.
- Basic Network Troubleshooting and Customer Service. - This is an elevated Tier 1 Service Desk role that is 95% phone support for internal and external customers. - The technician troubleshoots, resolves, documents, and escalates tickets as necessary. - Excellent communication and customer service skills are a must. - The primary function of this position is to resolve and/or manage issues over the phone or via remote tools. - This position is a first shift position but ideally, on occasion, the candidate should be willing to work alternate shifts. - Preferred Education: A Certification and Network Certification or demonstrated equivalent.A+ certification in Pc area and Network Certifications null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].
To view full details and how to apply, please login or create a Job Seeker accountJob tags
Salary
