Digital Support Specialist

Location

Lenexa, KS | United States

Job description

Digital Support Specialist Location Lenexa, KS :

Click "Apply on Company Website" and our recruiting assistant Olivia will help you schedule an interview with a recruiter.

Are you detail-oriented and committed to accurate work?

Do you enjoy a stable, structured work environment where you can also have fun?

Are you laid-back, with a preference for methodical, task-oriented work?

Do you desire clear direction, yet the autonomy to work independently?

SUMMARY:

This position serves as the first point of contact for customers who prefer to communicate electronically.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage incoming digital leads through initial and follow-up contact with clients.
• Initial return contact to be made within seconds of lead/communication receipt or as soon as practical based on volume and timing of receipt.
• Provide Anthony with service excellence in client communication.
• Complete tracking on a digital lead spreadsheet.
• Manage online reputation for clients posting neutral and positive (3-, 4- and 5-star) reviews.
• Review Google, Facebook, Yelp, and Angi for client reviews.
• Respond to online neutral and positive reviews and post updates in Review Tracker. Responses should use proper grammar and spelling.
• Maintain a minimum of 4.9 rating for Google and Facebook.
• Embody Anthony's core values and build value for Anthony's service. Ensure consistency with the utilization of scripting.
• Maintain database with a variety of response templates for online reviews which exhibit gratitude and appreciation for clients' neutral and positive feedback.
• Manage second-look financing for sales teams and technicians.
• Handle overflow inbound calls primarily in late afternoon/early evening.

Skills you bring for success:

• High School Diploma or Equivalent (Required)
• 2-year degree a plus
• 2+ years of call center, customer service, sales, or appointment scheduling
• Ability to multitask in a fast-paced environment
• Exceptional customer service, communication (verbal and written), and phone skills
• Strong attention to detail with an ability to think critically
• Proficiency in Microsoft Office and CRM software
• Proficient at typing (minimum of 35 wpm)

Training Hours:

• Training will be scheduled Monday-Friday 8:30 am - 5:00 pm
• Training begins with inbound phone skills, moves to digital processes, and finally to financing support for our internal partners.
• Once training is complete (after 90-120 days), work hours will be adjusted to a Tuesday-Saturday schedule as 11:00 am - 8 pm or noon- 9:00 pm

Anthony is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job tags

Salary