Kelly Services
Location
Moline, IL | United States
Job description
Job Title: Computer Support Associate II (Config Center Technician)
Pay rate: $25 per hour
Duration: 03/18/2024 to 03/17/2025
W2 contract only (No C2C)
Location- Moline, IL, 61265
Visa sponsorship is not available, now or in the near future, for this position.
Onsite position. Standard business hours.
:
We are seeking experienced and motivated individuals to join our team as Config Center Technicians. As part of our IT team, you will oversee hardware and software configurations, device replacements, and collaborate with other IT professionals to execute small to large scale hardware deployment projects. Work will also include troubleshooting physical hardware and coordinating repair activities, receiving of computer hardware, and shipping devices to facilities across the United States. Our ideal candidate will have experience with computer building/configuration, troubleshooting, software installation, and a working understanding of asset management.
Job Duties:
Experience in a fast-paced high request volume environment is critical. Ability to multi-task and have prior experience with common request management ticketing systems. Duties will include:
-Imaging/reimaging, setting up workstations/laptops, barcoding, and asset management
-Project tracking, customer interactions (written & verbal), and ServiceNOW updates
-Troubleshooting and break/fix for laptops/desktops and coordinate hardware warranty repair
-Shipping and receiving of hardware
Required job Skills:
Experience in troubleshooting computer hardware and break/fix
Proficient in Microsoft Office Suite, Windows, ServiceNow or comparable ticket management system
Experience with computer builds/configuration
Shipping and receiving of packages through UPS
Dell and HP certified or willing to get certified within 30 days after start date
Strong customer service and interactions via written and verbal communication
Ability to lift up to 50lbs
* If this position may be interested to you, please email me back at [email protected] (with your most up to date resume in word format) and advise the best time and number at which you can be reached*
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here ( for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Job tags
Salary
