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Location

Frisco, TX | United States

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Job description

About Us:

Innovations in healthcare are underway, and you have the opportunity to be a part of it. Facilitating the seamless transfer of data between healthcare providers and insurance companies is crucial, yet often challenging. Our mission is to simplify this process and accelerate innovation by alleviating the burden of data access. Picture yourself contributing to solutions that drive digital transformation forward. This is what we're dedicated to achieving. Through our data exchange and quality solutions, we enable the smooth flow of vital information, such as patient visit details, lab results, and billing balances, from one system to another. Whether you're developing an application or utilizing one, every component of the health ecosystem relies on our foundation.

Most individuals may never directly interact with our products and services (that's the nature of infrastructure), as they operate behind the scenes. However, think of them as the central nervous system that facilitates data movement, accelerating innovation and enhancing outcomes. If the idea of using your expertise to contribute to solving this significant challenge resonates with you, we encourage you to apply today.

Position Summary:

We are actively seeking an Account Executive to join our expanding team. This position offers the flexibility of being fully remote.

As an Account Executive, your primary focus is to optimize the customer experience, ensuring retention, fostering relationship expansion, and serving as a trusted advisor for our clients. You'll play a pivotal role in positioning our Digital Health Enablement Platform for upselling and cross-selling to our existing customer base. This involves promoting additional licenses, communication points, Professional Services, Training, and other essential items.

Success Criteria:

Success in this role is defined by meeting or exceeding sales quotas, maintaining a client retention rate exceeding 95%, ensuring that 80% of the client base is willing to assist in the reference/sales process, promptly addressing client remediation issues, retaining 80% of clients within two releases, and submitting weekly reports on time. Collaboration with various internal departments to address customer needs effectively is essential. Building trusting relationships with customers, understanding their current and long-term strategic needs, and identifying opportunities for upselling relevant products and services are key to achieving success.

Key Relationships:

Building and maintaining relationships with Account Management Leadership and Team Members, Senior Management, Product Management/Development, Professional Services Group Teams, Education Teams, Support Teams, Sales Teams, Marketing Teams, Finance Teams, Legal/Contracting, Assigned Clients, Potential Clients, Partners, and Other Vendors are crucial for knowledge transfer and fostering open communication.

Responsibilities:

Cultivate lasting relationships with clients across all levels, from C-level executives to analysts.
Drive client reference ability to showcase our solutions.
Conduct regular meetings with clients to review solution status, outstanding tickets, system performance/stability, end-user satisfaction, user adoption, and utilization.
Advocate internally for clients and their interests.
Take leadership responsibility for client remediation events, coordinating repair efforts, and ensuring the re-establishment of good relations post-resolution.
Assist in collection activities when necessary.
Ensure clients are kept up-to-date with the latest software versions.
Identify opportunities for additional sales and upselling.
Maintain weekly reporting as required and perform other directed activities.

Qualifications & Experience:

Bachelor's Degree in a relevant field.
5+ years of experience in Healthcare IT and/or Healthcare Sales.
Knowledge of the U.S. healthcare IT market.
Clinical experience is a plus.
Demonstrated proficiency in sales techniques, strategies, and methodologies.
Proven track record of meeting or exceeding sales quotas.
Excellent communication skills, both verbal and written.
Ability to thrive in a fast-paced, high-stress work environment.
Willingness to work flexible hours, including managing customers outside of one's time zone, participating in after-hours meetings, and traveling with minimal advanced notice.
Maintains a satisfactory level of clinical skill and healthcare IT knowledge, staying informed of current developments and trends in the health industry.
Basic understanding of technologies such as software design methodologies, enterprise architecture, multi-tier architectures, database design and operation, SQL queries, web technologies including HTML, XML, Java, FHIR, and web services.

We are committed to providing equal employment opportunities to all employees and applicants for employment, prohibiting discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Location: Fully remote.
Employment Type: Full-Time
Salary: $ 35,000.00 141,000.00 Per Year

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