Randstad Corporate Services
Location
Somerville, MA | United States
Job description
Randstad is seeking a Call Center Operator who provides services to a 24x7 call center. The Operator receives and manages several types of incoming calls including calls to the main hospital number, calls for patient information, pages, code calls, and answering service calls. The ideal candidate can move easily between calls, treating every caller as a welcome guest. Requirements / MUST haves:
- High School Diploma
- Able to type 35 wpm and knowledge of popular MS Windows software applications.
- Phone-based customer service and/or call center experience is required; experience in a hospital or medical environment preferred
- Knowledge of medical terminology preferred
For faster communication, please email an updated resume to
[email protected] salary: $16 - $16.01 per hour
shift: First
work hours: 8 AM - 4 PM
education: High School
Responsibilities - Manages incoming and outgoing calls in an expedient, efficient and courteous manner using the prescribed phraseology.
- Processes requests for paging and retrieval of pages efficiently and accurately. Changes the current paging status as requested by the holder of the pager.
- Issues new, replacement and loaner pagers as well as returns and deletes pagers from the Mass General Brigham paging system including updates to the telephone directory and paging databases.
- Understands the various “codes” and the procedures for their activation. “Codes” include: medical, fire, internal and external disasters, and other emergencies, often of a life-threatening nature.
- Responds to all telephone inquiries for patient information which may include handling confidential information.
- Responds to requests from staff regarding department on-call schedules.
- Handles answering service calls in an efficient and courteous manner using prescribed guidelines.
- Escalates unusual or difficult problems with callers, telephones, pagers or answering services to the Supervisor.
Skills * Call Center
- Typing Skills
- Basic Computer Skills
Qualifications * Years of experience: 3 years
- Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
[email protected].
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
Applications accepted on ongoing basis until filled.
Job tags
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