Client Manager

Location

Midvale, UT | United States

Job description

Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply.

Ensure delivery of exceptional service to Gallagher's clients by proactively managing assigned accounts.

How you'll make an impact

• Accountable for 95% client retention

• Manage increasingly complex accounts and funding type based on experience with supervision
• Support the Client Service Cycle with oversight from experienced team members to ensure a seamless renewal process and retain the business
• Resolve service-related issues independently, involving more experienced Account Management team members when needed
• Utilize Gallagher's resources (Underwriting, Compliance), available tools (Excel, PowerPoint, etc.), established work products and advanced knowledge (benefits, self-funding etc.) to maximize efficiency and effectiveness in client deliverables
• Possess strong oral and written communication skills, demonstrated through the ability to effectively present in client meetings, lead calls, and correspond via email
• Develop, cultivate and maintain positive relationships within the branch, with clients and with vendor partners
• Maintain proficiency in all GBS professional standards
• Prepare the RFP, coordinate vendor responses, support negotiations, analyze and spreadsheet proposal results, and develop the client presentation
• Leverage team members to manage client/vendor expectations and ensure timely delivery of requests for clients, vendors and internal partners
• Possess ability to articulate account management role in client engagement
• Provide guidance and support to new hires, ACs, and anyone that needs assistance
• Maintain and prioritize a task list on a regular basis

About you

Required:

• Bachelor's degree wit 3+ years client service and/or claims management experience -OR- High School degree/GED with 8+ years client service and/or claims management experience.
• Health & Life License.
• Ability to travel up to 25% of the time.
• Proficiency in Microsoft Office.

Preferred:

• Previous insurance knowledge and experience managing client relationships.
• Solid financial acumen.

Behaviors:

• Proficient in using technology as a tool to maximize productivity and quality.
• Strong written and verbal communication skills.
• Comfortably engages others in consultative discussion.
• Effectively manages/balances multiple and sometimes competing priorities.
• Works in a self-directed manner.

#LI-PF1

We offer competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function), training programs, matching gift program, and more.

About Arthur J. Gallagher & Co.

At Arthur J. Gallagher, we fiercely protect our culture. Without it, we are just another company. Every day we live by, "The Gallagher Way", 25 business tenets from which we draw our strength. A multi-national, multi-billion dollar insurance brokerage and risk management services firm, our employees are fueled by teamwork, creativity, responsiveness and doing the right thing simply because it's the right thing.

Job tags

Salary