Head of Retail Banking

Location

Lenexa, KS | United States

Job description

The Head of Retail Banking will oversee CommunityAmerica’s branch network, providing leadership for the credit union’s Directors of Retail Banking and leading all member-facing sales and engagement activities. This position will develop and execute the retail banking strategic plan and work collaboratively with other leaders across the credit union to optimize the member experience and product enhancements that support overall organization success. This position will also be responsible for meeting performance objectives for meaningful member growth and engagement as well as establishing an effective, efficient, and compliant operating environment.

• Leads retail branches and strategy development, identifying key initiatives, member service standards, and execution of plans that supports the credit union continued growth.
• Collaborates with other credit union departments to ensure workflows and processes are providing the best service to internal and external members.
• Responsible for hiring, coaching, mentoring, and developing leaders and branch employees, providing effective coaching and feedback to achieve results and create high performing teams. Provides frequent feedback regarding performance and progress on established goals and objectives.
• Develops a service mindset and ensures individual and business members are presented product opportunities to meet their needs. P artners with other business leaders to deliver superior onboarding and ongoing servicing of members.
• Manages the development, testing and implementation of business continuity plans for the retail branch network and ensure all plans and procedures are current and address key risks.
• Manages annual budget process and creates target goals and production accountability plans for leaders and their teams.
• Analyzes business results and key metrics and develops strategies to position employees and the credit union to achieve goals.
• Identifies and leads re-engineering activities and initiatives that drive best in class member experiences with innovative ideas and continuous improvement.
• Works closely with operational teams to align service standards and ensure effective processes both internally and externally. Adheres to all credit union audit and compliance requirements.
• Represents CommunityAmerica through targeted civic, chamber and philanthropic engagements.
• Partners with internal teams including marketing, operations, HR and executives to develop plans to expand the retail branch network and is integral in branch and employee integration with any merger activities.
• Works with training teams to redefine the CommunityAmerica playbook, ensuring all front-line employees are fully trained on systems and processes, identifies areas of improvements, and ensure all programs create an exceptional member experience.
• All other duties as assigned.

Education and Experience Requirements:

• Bachelor’s degree in business, marketing or related field required
• 10 years of banking and/or credit union experience required
• 10 years of total management experience, 5 years line of business or senior level leadership
• P&L accountability preferred

Required Knowledge, Skills and Abilities:

• In-depth knowledge of financial services, including demonstrated understanding of financial performance, regulatory environment, commercial banking operations, and commonly used technology.
• Excellent management and leadership skills.
• Strong decision-making and problem-solving skills, with demonstrated ability to make effective and timely decisions in situations characterized by ambiguity.
• Ability to understand data, apply curiosity and develops action plans based on business metrics.
• Excellent communication skills, with an emphasis on strong interpersonal and public-speaking skills.
• Ability to see beyond the current environment: the ability to build and execute effective strategic plans.
• Ability to implement sound risks assessment practices and apply these in all areas of responsibility.
• Ability to prepare, review and implement sound policies and procedures that ensure successful and compliant operations in areas of responsibility.

Job tags

Salary