Support Services

Location

Chicago, IL | United States

Job description

EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.  At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The On-site Technology Support (OSTS) Technician provides high-level technical support, guidance and advice to EY personnel in one or more of the following areas: networking, telecommunications, and/or high-level technical support - in accordance with Firm policy. The candidate should have a background performing in person support in a highly professional environment and possess very strong customer interfacing skills. 

Responsibilities (include but not limited to):

• Act as a sub-area or national resource in On-site (OSTS) applying technical knowledge to develop and implement solutions to complex technology issues.
• Laptop troubleshooting, maintenance and administration.
• Apple MacBook support and troubleshooting. 
• Apple iOS and Android device support; setup and configuration. 
• Knowledge and understanding of HP, Xerox and Canon print devices.
• Anticipate and respond to complex technology support issues.
• Strong knowledge and understanding of Win10, Office 365.
• Instant Messaging tools; TEAMs.
• Excellent customer service skills, meeting with users in person to resolve complex technology issues.
• Ability to perform root cause analysis to quickly recover from service interruptions and to prevent recurring problems.
• Analyze the impact of decisions, and guides others through the solution process in order to satisfy customer, OSTS and Firm needs and objectives.
• Provide meaningful contributions to team efforts to enhance overall departmental effectiveness.
• Leverage multiple resources or coordinating with other teams in order to meet customer needs.
• Facilitate the implementation and support of defined EY Technology solutions.
• Communicate system updates to customers as required.
• Coordinate, track, and maintain inventory.
• Document and track the status of inquiries coordinate appropriate responses and follow-up to ensure customer satisfaction using Service Now 
• Perform software and Firmware upgrades and testing as needed or part of an initiative or project.
• Use root-cause analysis, and troubleshooting at the operational level, work to proactively identify technical and support problems and solutions to prevent future occurrence.
• Participate in postmortem analysis of significant projects or events, sharing best practice techniques and solutions.
• Share solutions throughout Global IT using appropriate channels. Familiar with Yammer, SharePoint and other collaboration tools.
• Provide technical guidance and consult with EY customer stakeholders.

To qualify, candidates must have:

• Degree in Computer Science or a related discipline; or equivalent work experience in IT Support
• Approximately 1-3 plus years of experience in support of IT products 
• Technical expertise in various facets of PC support, which may include PC applications, hardware, tools, utilities, networking, telecommunications 
• Excellent interpersonal, communication and organizational skills 
• Ability to simultaneously work on multiple projects or assignments in a fast-paced and highly challenging environment 
• Able to work effectively with high level customers and other management personnel
• Excellent Customer Service skills.
  

What we offer

The compensation ranges below are provided in order to comply with United States pay transparency laws. Other geographies will follow their local salary guidelines, which may not be a direct conversion of published US salary range/s.

We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business.  The salary range for this job in most geographic locations in the US is $46,200 to $81,200. The salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $55,400 to $92,300.  Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography.  In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.

EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, type Option 2 (HR-related inquiries) and then type Option 1 (HR Shared Services Center), which will route you to EY’s Talent Shared Services Team or email SSC Customer Support at [email protected]

Job tags

Salary