Host

Location

Miami, FL | United States

Job description

The Role 

The Host/Hostess is responsible for delivering excellence in guest service by developing relationships with guests, providing personalized service, anticipating and delivering guests’ needs, supporting leadership and ensuring guest reservations are honored, walk-ins sat whenever possible, hotel guests and VIPs sat. Ensure service standards are complied with and that all guest needs are taken care of with clear, genuine communication and flawless execution.

Responsibilities

• Provide excellent, friendly, and professional service to internal and external guests in all interactions.
• Uphold and promote the hotel culture throughout the business.
• Ensure cleanliness and safety of work area, following opening and closing procedures.
• Manage bar tabs, table transfers, and uphold cash/credit handling procedures.
• Up-sell food and beverage menu items.
• Demonstrate working knowledge of alcoholic beverages and maintain awareness of menu items.
• Check identification for age verification when necessary.
• Communicate effectively with restaurant management and team members.
• Maintain knowledge of dining room layout, reservation procedures, house count, and department policies.
• Attend to guest needs, handle complaints professionally, and maintain confidentiality while promoting positive guest relations.

Ideal Candidate 

• Candidate has good problem solving skills. 
• Excellent time management and multi-tasking skills. 
• Candidate works well in a team environment..
• Candidate is detail oriented and highly organized.
• Candidate has excellent interpersonal, communication and people skills. 
• Works with professionalism and is self-driven. 
• Has a passion for hospitality, service, food and beverage.

Requirements & Experience

• Proficient in bar/restaurant operations with comprehensive knowledge of internal departments.
• Maintain high personal appearance and hygiene standards consistently.
• Flexible schedule availability, including weekends, holidays, and late hours.
• Punctual and reliable in reporting to work as scheduled.
• Capable of prolonged standing/walking; adheres to a guest-responsive culture for exceptional service.
• Utilize up-selling techniques to exceed guest expectations and boost revenue.
• Possess excellent organizational, interpersonal, and communication skills; maintain a positive and professional demeanor consistently.

Compensation & Benefits 

• Competitive wage 
• Professional development opportunities.
• An environment that encourages initiative, leadership, and continuous improvement.
• Working with highly talented people who are extremely passionate about their craft.
• Leadership & professional development growth opportunities.

Other Duties

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform from time to time. This job description reflects the job content at the time of writing and will be subject to periodic change based upon changing operational and environmental requirements. Such changes will be discussed with the team member and the job description amended accordingly. This job description in no way states or implies that these are the only duties to be performed by the team member occupying this position. Team members will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

About Life Hospitality

Life House Little Havana is managed by Life Hospitality, the hotel management arm of Life House, – an operations, branding, and software company with a mission to make travel more accessible by making hotels easier to operate and more profitable with tech-enabled, best-in-class operations. We approach operations with a tech-driven mindset. From hotel operations to F&B, we give you tools and resources to run your hotel most efficiently so you can focus on what matters most: the guest experience. We manage a portfolio of over 50 hotels across the US and Mexico and growing to 150+ in 2023. You can find all Life Hospitality openings at

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Job tags

Salary