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Business Support Analyst, Intermediate


Ingram Content Group


Location

La Vergne, TN | United States


Job description

Job Description



Ingram Content Group (ICG) is hiring for a  Business Support Analyst to join our IT team in our  LaVergne, TN  (greater Nashville area) headquarters.

The employee will act as the Support Analyst for the overall Customer Care organization with a focus in the following areas: Reporting and Analytics, Work Force Management, Training and Operational Excellence. Works with and administers a variety of tools and applications related to the areas of focus. Identifies and implements operational efficiencies through ticketing analysis and reporting. Identifies ticketing trends and recommends corrective measures as needed. Works with Business, Customer Care, and technical teams to identify and implement improvements in service delivery.

 Want to help explore and build new ways to deliver content to the world? 

At Ingram, our Technology team is blazing a trail by providing content distribution services to thousands of publishers with key initiatives around business intelligence, machine learning, continuous integration and omnichannel.  We support diverse people and technology that highlights innovation through SaaS platforms, metadata, cloud, and containerization.   Our teams are agile, and emphasize authenticity, creativity, and transparency upon a fact-based foundation. 

The world is reading, and it is our goal to connect as many people as possible to the content they want in the simplest ways.  If you are an IT professional who strives to deliver results through collaborative partnerships, understanding what drives business, and enjoys working in a connected culture, we can’t wait to meet you! 

The ideal candidate will have the following minimum

qualifications

:

  We have a preference for

The Senior Software Engineer’s key responsibilities are:

Additional Information



Perks/Benefits:

The world is reading, and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd. 

Ingram Content Group LLC is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.


Job tags

Full timeCasual workFlexible hours


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